Chithera Batubanaban

Experience

• 

  TNT

  Jan 1992 - Jan 1998

  I started my career as an Accounts Assistant before being promoted to the role of Credit Controller where I performed an array of accounts receivables, accounts payable and accounts reconciliation functions.Besides that, I also updated the key performance indicators and collected funds for inbound custom duty while providing clarification to customers on custom duty.Carried out an array of accounts receivables, accounts payable and accounts reconciliation functions.Performed updating of the key performance indicators and collection of funds for inbound custom duty while providing clarification to customers on custom duty. Tunjukkan kurang

  • Credit Controller

    Jul 1994 - Jan 1998

  • Accounts Payable Assistant

    Jan 1992 - Jun 1994
• 

  Logica

  Jan 1999 - Jan 2010

  I was promoted to lead end-to-end implementation, support, maintenance and improvement of the overall quality management system encompassing project QA monitoring as well as staff training.Besides that, I also managed periodic surveillance audits and recertifications programs in maintaining the ISO9001 QMS certification with zero observations. Additionally, I formulated the HR policies and procedures, co-implemented reorganization activities, rolled out the annual staff surveys. Here, I carried out talent recruitment and hiring, staff training and development along with resource planning functions for new projects.Other than that, I also performed various administrative tasks including managing and reporting on billing milestones for all projects across Asia.Additionally, I successfully pioneered a reporting dashboard to provide greater visibility of all projects within the region. As a Bid Office Executive, I supported Account Managers in ensuring timely renewal of Maintenance & Support contracts including providing visibility on contract operational status and alerts on expiry dates.Besides that, I also secured quotations from vendors, identified all material costs and minimum sales prices along with preparing monthly reports.Additionally, I developed a process for maintenance and support reporting mechanism. During this tenure, I prepared and updated the Support and Maintenance Agreement for customers across the entire Asia region.Apart from reviewing the HP support contract agreement, I also facilitated training for all engineers, developed the support call flow as well as generated daily, weekly and monthly reports. The highlights included playing a key role in rolling out the global tracking system across Asia. I was hired to perform various HR functions including recruitment and hiring, new employee orientation, training and development, HRDF claims and documents submissions.This included carrying out administration of annual and sick leaves along with medical claims, liaison with insurance providers, application of work permits for expatriates, updating of the personnel database as well as preparation of various HR documents.

  • QA Manager, SEA

    Jan 2006 - Jan 2010

  • Senior Operations Executive

    Feb 2004 - Jan 2006

  • Bid Office Executive

    Jan 2004 - Nov 2004

  • Customer Service Operations Executives

    Apr 2002 - Jan 2004

  • Senior Human Resource Executive

    Jan 1999 - Apr 2002
• 

  Novartis Malaysia

  Jun 2010 - Jun 2023

  I was redesignated as the Project Quality Management Expert and was later promoted to the role of Associate Director Information Security Compliance where I oversee the internal PQM team setup, staff allocation and resource management, vendor management, stakeholder management along with performance monitoring towards ensuring smooth project implementation.This involves monitoring and ensuring all IT projects are managed in line with set quality and compliance standards as well as IT regulations and procedures.Besides that, I also spearhead annual service review between vendors and Novartis while serving as single point of contact in investigating and resolving all situations.Additionally, I forge close collaboration between teams in ensuring smooth project implementation.Lastly, I lead the refurbishment of the Training Command Center including introducing an array of data migration, Risk & Gap Management along with SAP S4Hana upskilling programs while providing coaching and mentoring to the team. Tunjukkan kurang During this tenure, I defined policies on data security, formulated information governance framework as well as managed information risk and compliance.This included establishing the disaster recovery and business continuity procedures as well as strengthening of the information governance framework and policies in line with the changes in the technology landscape and new governance regulations. Lastly, I ensured continuous monitoring of information risk and proactive mitigation of issues. Tunjukkan kurang I was promoted to pioneer and manage the Project Quality Management for HRIT implementation in delivering top notch IGM services while safeguarding information assets.Apart from partnering with HR IT Leadership Team and HR Business stakeholders in rolling out standards and policies for Information Governance and Management, I also supported Regional Rollout Manager in identifying and mitigating project risks.Additionally, I conducted assessment and audit of project deliverables, approving change request, delivered onboarding training as well as improving the level of project management throughout the organization. Tunjukkan kurang I was recruited to oversee the facilitation, assessment and verification of quality systems as well as standards within IT for HR core in accordance with set policies along with external legislative and regulatory requirements.This included documents review and approval, Quality Plans and Quality Reports preparation as well as internal audits while ensuring quality of processes and deliverables of both projects and services continuously meet specified corporate and regulatory requirements.Besides that, I led continuous improvement of quality systems while supporting documentation, testing and change management activities.Lastly, I liaised with compliance groups and other regional stakeholders as well as provided training to new hires. Tunjukkan kurang

  • Associate Director Information Security Compliance

    Jan 2022 - Jun 2023

  • Project Quality Management Expert

    Jan 2019 - Jan 2021

  • Business Information Security Expert

    Nov 2017 - Jan 2018

  • Senior Project Quality Manager cum PMO/IGM

    Apr 2014 - Jan 2017

  • Quality Manager, SAP HR Core Program

    Jun 2010 - Apr 2014