Caroline Hymans

Experience

• 

  Foot Locker

  Aug 2009 - Apr 2011

  Retail Sales Representative

  Working in a team environment and independently on a variety of tasks including: cashier, organizing merchandise, restocking merchandise, finding specific product for customers to suit their needs, cross-selling and up-selling to meet daily assigned sales goals.

• 

  Air Canada

  Jan 2010 - Jul 2010

  Quality Assurance Assistant - Co-op Position

  -Independently audited incoming and departing flights to ensure on time performance-Assessed check-in area conformed with company standards-Gathered flight information daily and ensured accurate and timely data entry

• 

  Sunwing

  Jul 2011 - now

  -Accurately load all flights and schedules into TTS in a timely manner-Manage all flight changes in TTS, effectively communicating daily with internal supporting departments to find solutions that best fit client and business needs-Provide operational support for frontline teams, generating efficiency-Booking flight delay hotel bookings and completing QCM report-Supplementary shift coverage for Passenger Care Support -Coached, developed, and led a team of 15 sales centre agents including performance management and review-Trained and quality-controlled new hire bookings to ensure reservation accuracy-Effective teamwork skills including dispute resolution and negotiation -Consistently met customer service needs in a high volume environment-Achieved and exceeded set employee sales goals-Routinely reduced wait time for customers in queue by efficiently completing required tasks -Consistently use superior problem solving skills to overcome escalated client scenarios in various situations

  • Lead, Knowledge Management

    Jan 2019 - now

  • Operations Manager

    Aug 2016 - Jan 2019

  • Flight Administration Coordinator

    Nov 2014 - Jul 2016

  • Sales Centre Supervisor

    Jan 2012 - Jan 2014

  • Sales Centre Representative

    Jul 2011 - Jan 2012