Jedediah Kramer

Experience

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  Kansas City Community Center

  Mar 2001 - Mar 2004

  Certified Substance Abuse Counselor

  Managed a case load of 30 to 45 inmatesFacilitated educational rehabilitation classes for an aftercare programProvided one on one counseling for drug addicted inmates

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  JPMorgan Chase

  Mar 2004 - Feb 2007

  Operational Consultant

  Worked as a liaison between operations and managersHandled escalated calls from account holdersManaged business accounts for small and large companiesAssisted with training new hires on customer service procedures

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  FedEx Trade Networks

  Mar 2008 - Jun 2014

  ECO Import Coordinator

  Record and track complex audit issues to initiate corrective actionSorts departmental incoming work and monitor daily workflow to ensure regulatory timeframes are metCorresponds in writing and by telephone with shippers, clients, and U.S. Customs and Border Protection regarding required documentation to resolve issues

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  Hotels.com

  Jun 2014 - Aug 2015

  Lead Financial Case Management Team

  Assist vendors with resolving ExpediaPay and Expedia Virtual Card issuesCreated, maintained, distributed and tracked assigned reports, projects, and other assignments as management requiredPartner with peers and manager to ensure departmental metrics is achievedAssisted in facilitating team meetings and agent 1:1's to set expectations, review performance, set goals, and promote communicationEffectively communicated and mentored through providing ongoing feedback to team membersMaintained SLA for case resolution and as consistently meet production and quality goalsMaintain team attendance guidelines; escalate discipline as neededPerformed case wellness as outlined in annual goals and by my Supervisor Show less

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  Kelly Educational Svc

  Jan 2016 - Aug 2016

  Long Term Substitute Teacher

  Assume duties of the regular District/School classroom teacher promptly and in accordance with school rules.Implements existing lesson plans in a manner that ensures the integrity of academic time, and motivates students to learn and participate.Instructs students regarding a variety of classroom topics/courses of instruction, as determined by the School District’s lesson plan and in accordance with Kelly policy. Assigned reasonable tasks and homework to students in accordance with the School District’s lesson plans. Created a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students. Address the various learning styles of students accordingly.Developed lesson plans; devise, administer, and grade tests and assignments; participate in parent-teacher conferences; and attend school-related functions. (These activities may occur outside of normal school hours.) Show less

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  Springfield Missouri Public Schools

  Jan 2016 - Jan 2016

  Teacher
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  Prime Inc.

  Sept 2017 - now

  Fleet Manager