Frederick John Suerte

Experience

• 

  TTEC

  Sept 2007 - Dec 2012

  HP Technical Support
• 

  Lexmark International, Inc.

  Jan 2013 - now

  Provides support to customers/users where the product and environment maybe technical or sophisticated in nature. Also provide a technical support for high profile customers, trained helpdesks, service technicians and products/environments of a higher complexity. Responds to situations where first line & second line product support failed to isolate or fix problems in malfunctioning equipment, software and solutions. Provides real-time assistance and technical developmental support to Technical Support Representatives first line and second line to ensure issue resolution and customer satisfaction for Lexmark PKI Authentication, Lexmark Smart Card Authentication, Publishing Platform for Retail and Print Release. Show less

  • Worldwide Level 3 Customer Solutions Expert - Solutions Engineer at Lexmark International, Inc.

    Feb 2015 - now

  • Lexmark World Wide Solutions Support

    Jul 2014 - Jan 2015

  • Lexmark Technical Support for Software

    Jan 2013 - Jun 2014