Frederick John Suerte

Frederick John Suerte

HP Technical Support

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  • Timeline

  • About me

    Worldwide Level 3 Customer Solutions Expert - Solutions Engineer at Lexmark International, Inc.

  • Education

    • University of San Carlos

      2003 - 2007
  • Experience

    • TTEC

      Sept 2007 - Dec 2012
      HP Technical Support
    • Lexmark International, Inc.

      Jan 2013 - now

      Provides support to customers/users where the product and environment maybe technical or sophisticated in nature. Also provide a technical support for high profile customers, trained helpdesks, service technicians and products/environments of a higher complexity. Responds to situations where first line & second line product support failed to isolate or fix problems in malfunctioning equipment, software and solutions. Provides real-time assistance and technical developmental support to Technical Support Representatives first line and second line to ensure issue resolution and customer satisfaction for Lexmark PKI Authentication, Lexmark Smart Card Authentication, Publishing Platform for Retail and Print Release. Show less

      • Worldwide Level 3 Customer Solutions Expert - Solutions Engineer at Lexmark International, Inc.

        Feb 2015 - now
      • Lexmark World Wide Solutions Support

        Jul 2014 - Jan 2015
      • Lexmark Technical Support for Software

        Jan 2013 - Jun 2014
  • Licenses & Certifications

    • Microsoft® Certified Solutions Associate: Windows Server 2012 (MCSA)

      Dec 2016
      View certificate certificate
    • Microsoft Certified Professional

      Jun 2016
      View certificate certificate
    • CompTIA Security+ ce

      Dec 2017
      View certificate certificate
    • Certified Cisco Network Associate Routing and Switching

      Cisco ID No. CSCO12665808
      Aug 2014