Bassem Agour , MBA

Experience

• 

  Law Firm

  Jul 2004 - Jun 2006

  Lawyer

  Advise clients concerning business transactions, claim liability, advisability of prosecuting or defending lawsuits, or legal rights and obligations.Present and summarize cases to judges.Evaluate findings and develop strategies and arguments in preparation for presentation of cases.Gather evidence to formulate defense or to initiate legal actions, by such means as interviewing clients and witnesses to ascertain the facts of a case

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  Xceed

  Jul 2006 - Jun 2008

  Sales Representative

  Responsibilities:Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers عرض أقل

• 

  TE data

  Jul 2008 - Jun 2012

  Sales Executive

  1. Prospect and generate new business opportunities through cold calling, networking, and leveraging existing relationships.2. Conduct market research to identify potential clients and industries for targeted outreach and engagement.3. Qualify leads and opportunities, understanding customer needs and pain points to effectively position products or services.4. Develop and maintain a robust sales pipeline, utilizing CRM tools to track and manage leads, opportunities, and sales activities.5. Conduct product demonstrations and presentations to prospective clients, effectively communicating value propositions and addressing objections.6. Negotiate terms and pricing agreements with clients, ensuring win-win outcomes and securing signed contracts.7. Collaborate with internal teams, including Marketing, Product Management, and Customer Success, to align sales efforts with company objectives and deliver exceptional customer experiences.8. Stay updated on industry trends, competitor activity, and market developments, leveraging insights to inform sales strategies and initiatives.9. Meet and exceed sales targets and Key Performance Indicators (KPIs), including revenue quotas, conversion rates, and sales cycle metrics.10. Provide regular reports and updates to sales management on pipeline status, sales activity, and forecasted revenue. عرض أقل

• 

  Telecom Egypt

  Jul 2012 - now

  1. Client Relationship Management:•Develop and maintain strong relationships with key clients in the enterprise sector.•Understand clients' business objectives, challenges, and pain points to tailor solutions accordingly.•Act as the primary point of contact for client inquiries, concerns, and escalations.2. Sales Strategy and Growth:•Develop and execute strategic sales plans to achieve revenue targets and drive business growth.•Identify new sales opportunities within existing accounts as well as potential prospects.•Collaborate with internal teams, including product development and marketing, to develop compelling value propositions and sales collateral.3. Solution Consultation:•Utilize in-depth knowledge of ICT and IoT solutions to consult with clients on their technology needs.•Conduct thorough needs assessments and provide customized solutions that address client challenges.•Stay updated on industry trends, emerging technologies, and competitive offerings to provide informed recommendations to clients.4. Proposal Development and Negotiation:•Prepare and deliver persuasive sales presentations, proposals, and contract negotiations.•Work closely with internal stakeholders to ensure proposals meet client requirements and are aligned with company objectives.•Negotiate terms and conditions to secure profitable contracts while maintaining strong client relationships.5. Sales Forecasting and Reporting:•Maintain accurate sales forecasts and provide regular updates to management.•Track sales activities, pipeline progress, and key performance metrics using CRM software. عرض أقل -Develop and execute strategic plans to achieve sales targets through channel partners in the telecommunication and system integration industry.-Build and maintain strong relationships with key channel partners, including distributors, resellers, and VARs (Value-Added Resellers).-Collaborate with internal teams, including sales, marketing, and product management, to develop and -implement channel sales programs and initiatives.-Provide training and support to channel partners to ensure their success in promoting and selling our telecommunication and system integration solutions.-Track, analyze, and report on sales performance metrics, market trends, and competitor activities.-Identify and pursue new business opportunities within the channel partner ecosystem.-Serve as the primary point of contact for channel partners, addressing their inquiries, resolving issues, and ensuring a high level of satisfaction.-Stay informed about industry developments, emerging technologies, and market trends to recommend innovative solutions to channel partners. عرض أقل **Key Responsibilities:**1. Develop and execute a comprehensive channel sales strategy to penetrate the enterprise market segment and maximize revenue opportunities.2. Identify and onboard new channel partners, including Value-Added Resellers (VARs), System Integrators (SIs), and Distributors, aligning with the company's target market and objectives.3. Cultivate strong relationships with existing channel partners, serving as the primary point of contact and providing ongoing support, training, and enablement to drive sales effectiveness.4. Collaborate cross-functionally with internal teams, including Sales, Marketing, Product Management, and Operations, to ensure alignment and coordination in channel-related activities.5. Analyze market trends, competitor activity, and customer feedback to identify opportunities for growth and optimization within the channel ecosystem.6. Track and report on key performance metrics, including revenue targets, pipeline growth, partner engagement, and sales effectiveness, providing regular updates to senior management.7. Drive joint sales and marketing initiatives with channel partners, including co-selling, co-marketing, and promotional campaigns, to generate demand and accelerate sales cycles.8. Stay abreast of industry developments, emerging technologies, and market dynamics relevant to the enterprise channel landscape, leveraging insights to inform strategic decisions and initiatives. عرض أقل Responsibilities:-Research, select and evaluate new deals and prospects existing and new clients to ensure achievements of sales targets.Plan, organize and prioritize workloads in order to ensure efficient use of resources and timely completion of tasks.Manage and monitor day to day business transactions in the Accounts/Key Accounts/ to ensure smooth operations and customer satisfactionInteract with managerial, legal, technical and other professionals to evaluate problems and determine reasonable solutions Review major deliverables to ensure meeting quality standards and client expectations. Handle hard cases and VIP customers and provide efficient recommendations and advices to maintain customer satisfaction. Handle all key accounts communications, conflict resolution and compliance to ensure satisfaction and loyalty.Address issues/complex situations/sensitive clients and accounts and ensure resolution to maintain customer satisfactionDevelop and communicate business strategies to account agentsAnalyze and meet evolving business and customer needs for products and services to build long term relationship with customers and achieve customer loyaltyStay current and updated with new information technology, equipment programs and services in order to effectively and efficiently serve the quality of workUpdate sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times.Prepare reports and internal documentation to detect current status and discover improvement needs. عرض أقل

  • Gated Communities & Business Parks & IOT solutions senior sales account manager at we

    Oct 2019 - now

  • Channels Sales Account Manager

    Oct 2017 - Sept 2019

  • Enterprise ICT & IT Solutions Sales Account Manager

    Sept 2015 - Sept 2017

  • Enterprise senior sales executive

    Jul 2012 - Aug 2015