Ariel Leong

Experience

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  McDonald's

  Aug 2018 - Jan 2019

  Restaurant Crew Member

  • Provided excellent customer service and management of queries ensuring satisfied customers• Guided customers through active listening to their needs and helped them with order placements and point of sales• Maintained cash register and accounting for daily general sales for the store in an accurate manner with reduced errors• Multi-tasked and supported team members in handling busy online orders accounting for increased sales in a time-sensitive manner• Exhibited qualities of patience and empathy with varied customers ensuring a large customer return base Show less

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  Levra Foundation

  May 2022 - Oct 2022

  Program Assistant

  • Responded to customers’ requests (phone and email) by answering questions, providing information, and presenting solutions to problems• Complied reimbursements report to be delivered to Levra Finance department, resulting in prompt payouts• Assist in managing and tracking financial expenses in Microsoft Excel to ensure clients' amounts stay on budget• Collaborated with service providers and senior leadership team to assess project outcomes and prioritize all future features• Arranged weekly online meetings according to staff availability to relay general information and address specific issues • Located and attached appropriate files to incoming correspondence requiring replies • Monitored students’ performance during the program and provided support as needed• Coordinate students’ practicum placement for the Early Childhood Education Assistant program• Assist the employment specialist in helping graduates with their resumes and cover letter Show less

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  Vancouver Orphan Kitten Rescue Association (VOKRA)

  Sept 2023 - Oct 2023

  Front Desk Administrator

  • Organize all documents numerically in accordance with company standards and scan essential documents for storage in databases• Prepare orders for incoming and pending foster care and depots to ensure that they are accurate and delivered on time• Developed new intake forms for cats and kittens coming into the shelter and entered the data into Shelterluv• Use the provided checklist to assemble the necessary supplies and documents for feline fostering, guaranteeing that fosters possess all essential items to care for young cats effectively• Ensure information accuracy and completeness by updating intake forms to match the Shelterluv database• Successfully identified potential problems with orders and took corrective actions accordingly• Provided support in unloading incoming shipments from vendors or trucks and scanning invoice papers from shipments to the finance department Show less

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  Vancouver South Animal Hospital

  Dec 2023 - now

  Customer Service Specialist

  • Build positive client relationships by remaining calm in all circumstances,displaying genuine care and compassion towards clients and their pets, being respectfulin all interactions and providing exceptional customer service. Involves greeting andchecking in clients in a friendly and warm manner.• Receive incoming calls from current and prospective clients within three rings utilizing acourteous and caring tone. Includes screening calls appropriately, bookingappointments, taking detailed messages, and providing knowledgeablenon-medical information to clients.• Schedule client appointments. Involves obtaining all necessary patient and clientinformation and recommending necessary immunizations or tests when applicable.• Answer client questions and provide knowledgeable product information regardingmerchandise, pet grooming aids, food supplies and other non-medical items available topurchase over the counter.• Maintain and update the Practice management software. May involve updating patientand client files, preparing mailout cards or pro-actively following-up with clients to bookappointments.• Approach, greet, handle, and treat animals with kindness, compassion and patience.Involves contributing to an environment in which animals feel safe and secure.• Follow established hospital policies and procedures in referring patients for immediatetreatment if requests are accompanied by complaints of acute symptoms or anemergency.• Prepare to receive appointments by pro-actively retrieving patient records or preparingrequired forms.• Perform a variety of administrative office responsibilities including mail (receiving,sorting, distributing, posting), drafting memos and other correspondence, completingreports and other ad-hoc document requests.• Contribute to a positive client experience by ensuring the front office and reception areasare tidy and organized. Show less