RODGERS OWAKO

Experience

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  Pacis Insurance Company Ltd

  May 2013 - Jun 2014

  Sales Executive
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  KCB Bank Group

  Jul 2014 - Dec 2015

  Sales Account Executive
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  Safaricom Plc – SME

  Jun 2017 - Jul 2022

  Soho Account Executive
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  Safaricom PLC

  Jun 2017 - May 2023

  Territory Account Manager

  ● Led the cluster to achieve and exceed sales and revenue targets across products such as mobile, data, and M-PESA.● Monitored sales performance and implemented corrective actions to meet or surpass business objectives.● Identified opportunities for market expansion within the cluster and execute strategies to increase market share.● Spearheaded initiatives to acquire new customers and retain existing ones through targeted marketing and sales efforts.● Oversaw and managed all sales channels within the cluster, including retail stores, franchise outlets, and direct sales agents (DSAs).● Ensured alignment of channel activities with the company’s overall mission and strategic goals.● Led, motivated, and managed a team of Territory Development Representatives (TDRs), DSAs, and other sales personnel.● Spearheaded the people capability agenda, including training, mentoring, and performance management to enhance team productivity.● Ensured that customer expectations regarding service standards and product knowledge are consistently met or exceeded. Show less

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  Stan Consulting Group Limited

  Jun 2023 - now

  Regional Team Leader

  Strategic Leadership & Execution● Spearheads service delivery ensuring that it’s at the core of the business● Spearheads the profitability and growth of the company through the delivery of strategic annual plans● Manage budgets and forecast financial outcomes for business development initiatives.● Conducts Market analysis and advise in the best business growth strategy to achieve the set targets● Develops and ensures straight adherence to the departmental budget and business plans to achieve the set company targets.● Effectively manages financial performance and participates in driving revenue growth for the company● Identifies high-revenue channels and pursues them for the benefit of the organizationBusiness Development & Customer Relationship Management● Develop and implement comprehensive sales strategies to achieve revenue and market share growth.● Conduct thorough market research to identify emerging trends, customer needs, and competitive activities.● Collaborate with product teams to develop and refine offerings that meet customer demands.● Utilize CRM tools to track customer interactions, preferences, and feedback for continuous improvement.● Implement strategies to improve customer service delivery, ensuring a seamless and positive experience.● Present value propositions and business cases that resonate with customers and support long-term partnerships.Team Management & Capacity Building• Lead and mentor a team of sales professionals, setting clear goals and expectations.• Identify training needs and ensure they are addressed through training, coaching and mentorshipData Analysis & Reporting● Prepares market reports and business performance reports for the management for analysis and decision-making● Ensures that there is proper management of accurate, quality and timely business reports from the distributed Channels and uses these to compile channel reports. Show less