Rajesh Kumar Sahoo

Experience

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  First source solutions limited

  Mar 2013 - Mar 2014

  Sr Associate

  Learn and solve Customers variety Enquiries, Requests and Complaints as a representative of Vodafone Operator . As Senior, arrange meetings to brief the team members and to know if any problem they are facing to provide better environment.

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  VODAFONE MOBILE SERVICES LIMITED

  Jul 2015 - Aug 2016

  Relationship Manager

  Doing on boarding for big national corporate for understating their issues and pitching best plans for company revenue. Visiting non-usage accounts and identifying there issues for Retention. For MNP cases providing best affordable plans as per ARPU. Doing relationship activities for employee Engagement at all national corporate accounts.

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  Bharat motors ltd

  Jun 2016 - Sept 2017

  Lead CR

  5 Years Experience in Customer Service, Customer relationship Manager, Lead Customer relations, Focus on driving customer experience and excellence, Have sinewy knowledge in Data Analysis, Customer Engagement Program, Proactive Approach towards customer, Managing a team of 8 Sales consultants & 3 Customer relationship Executives Integrating new processes and System, People-oriented, Mentoring a team towards achievement of sound business goals with documented track record of success in captivating and implementing new ideas & a quick learner. Show less

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  Volkswagen India

  Sept 2017 - Aug 2019

  Corporate Sales Account Manager

  5 Years Experience in Customer Service, Customer relationship Manager, Lead Customer relations, Focus on driving customer experience and excellence, Have sinewy knowledge in Data Analysis, Customer Engagement Program, Proactive Approach towards customer, Managing a team of 8 Sales consultants & 3 Customer relationship Executives Integrating new processes and System, People-oriented, Mentoring a team towards achievement of sound business goals with documented track record of success in captivating and implementing new ideas & a quick learner. Show less

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  SBI Card

  Aug 2019 - Dec 2020

  Handling With 3 team leaders and 15 relationship executives for sales improvement , Managing team with 5 relationship executives driving towords business sound. with documented track record.

  • Relationship Manager

    Sept 2020 - Dec 2020

  • Team Leader

    Aug 2019 - Sept 2020
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  Jio

  Mar 2021 - Jun 2024

  Account Manager

  Enterprise Sales

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  HDFC Bank

  Jun 2024 - now

  Deputy Manager

  Overseeing staff members and ensuring the accurate and timely invoicing of customers.Setting payment collection goals and targets for the department.Creating and implementing a strategy to improve the collection of outstanding credit.Implementing collection policies and procedures to avoid excessive outstanding credit.Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.Implementing deadlines for invoicing and payment collection.Negotiating with customers in cases when nonpayment occurs.Preparing monthly feedback reports on payment collections.Remaining informed of any legislative procedural training regarding debt collection.Training and mentoring of staff members in the collections department. Show less