Matthew Cooper

Experience

• 

  Woodbine Assembly of God

  Jul 2006 - Aug 2013

  Volunteer
• 

  Distributed Solutions, Inc.

  Mar 2013 - Feb 2020

  IT Support Specialist

  • Provide tier I and II desktop support for a variety of enterprise and consumer-level computers and operating systems.• Run vulnerability scans for web applications and providing results in a NIST compliant format.• Manage IT inventory and purchases and providing reports to Accounting.• Deploy and maintain enterprise desktop and server operating systems and software.• Onboard new hires in local and Azure Active Directory and provide Office 365 access synced with local Exchange server.• Manage wireless access points to provide even and fast WiFi coverage throughout the building.• Manage biometric and ID badge access to building. Show less

• 

  ZT Systems

  May 2020 - May 2020

  Datacenter Technician (Contractor)

  Worked with Microsoft to catalog, replace, and test over 160 JBOD controllers for 42 rack-mounted JBOD servers housing over 3600 HDDs

• 

  Iridium

  Jul 2020 - now

  IT Support Specialist II

  • Administers, supports, and maintains desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment• Performs employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment• Performs employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access• Works service requests and help desk tickets daily• Maintains company asset management within the Configuration Management Database (CMDB)• Responsible for accurately recording detailed closure cause codes on incidents to assist with determining Service Desk trends.• Maintains appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties• Creates, updates, validates, and maintains appropriate and current Service Desk documentation, such as internal and user facing knowledge articles.• Proactively identifies trends, concerns, or issues and work to remediate them Show less