Carston Morrell

Experience

• 

  US Navy

  Aug 2015 - Sept 2015

  Seaman Recruit

  Enlisted to become a Medical Corpsman. Received a medical separation while in training at Recruit Training Command Great Lakes

• 

  Smith's Food & Drug Centers

  Oct 2015 - Oct 2017

  Electronic Sales Associate

  -Managed financial transactions and returns via POS for over several thousand customers per year.-Scanned over 500 pieces of product each day to ensure prices were up to date, and to ensure that there were no inventory discrepancies. -Engaged with product and learned over 7 different printer models, 50 different TV models, several game consoles, 20 speaker models, and various other miscellaneous technology products such as headphones, cables, printer ink, etc.

• 

  REI

  Oct 2017 - Dec 2021

  -Managed financial transactions and returns via POS for over several thousand customers per year.-Assisted in semi-yearly inventory tracking of over 10,000 pieces of individual product’s in the store in which each item would be counted and scanned in order to find any discrepancies. -Continued education via online learning modules where I became proficient in each department at the store, learning over 200 different pieces of gear. -Engaged and provided meaningful connections with new customers, leading to signing up over 500 new members into the REI CO-OP. Show less

  • Customer Service Specialist

    Oct 2017 - Dec 2021

  • Customer Service Specialist

    Oct 2017 - Dec 2021
• 

  Optilogic Inc.

  Jul 2022 - now

  *Clarify, specify and refine proposed software features-feeding them to the software and teams.c*Orally present/showcase proposed and actual features to internal and external shareholders. *Troubleshoot and provide manual QA for features and systems. *Work in conjunction with product managers, design teams, and engineers in order to ensure software development and associated features meet the expectations and needs of customers. *Project management through Jira software in order to prioritize tasks and features from concept to final builds. *Writing out functional requirements of software features.*Openly communicate with internal and external parties to ensure business contexts align with developers.*Collaborate with cross-company teams for the organization and planning of short and long-term feature sets. *Determine was services and features are most valuable to customers and work to define and meet them in the most efficient way possible.*Provide technical support to internal and external customers in the most timely manner possible. *Ensure that proposals are mapped out and carried from proof of concept to creation. *Actively collaborate in brainstorming design architectures of software and associated business models. Show less

  • Product Manager

    Apr 2024 - now

  • Buisness Engineer

    Jul 2022 - Apr 2024