Steven Dormann

Experience

• 

  Mr. Cooper

  Jun 2011 - Apr 2019

  Demonstrated agility and high attention to detail through three years on an 8-person loss mitigation team followed by three years leading a 9-person FHA team. On a daily basis, I analyzed and assigned project tasks for team members and executed my own personal task workload. Some of my key achievements and contributions include: ● Meticulously documented and comprehensively gathered all relevant materials for FHA backed mortgage proceedings.● Served as the primary liaison between offshore counterparts and internal personnel to resolve communication issues and process disputes.● Reduced turn-around time on most labor-intensive deliverables from 120+ days overdue to one- to two-day turnaround time.● Managed quality control processes for output of all team members. Show less

  • Document Execution Associate

    Sept 2013 - Apr 2019

  • Dedicated Loan Specialist

    Jun 2011 - Sept 2013
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  File & ServeXpress

  Apr 2019 - Jul 2020

  Scrum Master/Junior Project Manager

  I am a results-oriented project manager equipped with Agile, Scrum, SDLC, and ADO knowledge used to transform processes and teams and drive efficiency, streamline communication, and meet or exceed key performance metrics while cultivating a positive team environment and client experience. Some of my key achievements and contributions include: ● Improved the team’s sprint velocity 20% by reducing scope creep and limiting work in progress.● Managed project boards and facilitated scrum ceremonies for three development teams of 3-8 members creating e-filing services to integrate with state and municipal case management systems.● Transitioned three teams from waterfall methodology to full Scrum adoption by leveraging tactful communication, implementation, and change management strategies.● Created Azure Boards dashboards for all development teams displaying sprint related metrics to increase comprehensibility and utility for stakeholders.● Reduced project delays by coordinating and aligning development teams and other departments to mitigate impediments to team progress.● Oversaw site maintenance and software release windows by effectively communicating progress updates to stakeholders and internal company-wide channels Show less

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  Ascendle

  Feb 2021 - Jul 2022

  Scrum Master
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  Protiviti

  Jul 2022 - now

  Experienced Consultant