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Tim Massey

Tim Massey

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location of Tim MasseyDanville, Illinois, United States

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  • Timeline

  • About me

    TLS Client Service Manager

  • Education

    • IBM Education Center

      1988 - 2015

      Activities and Societies: Continual product service training on emerging information technology products averaging over 120 classroom hours per year. Attended IBM training in many locations including Chicago / Atlanta / Boulder / Austin / Portland / Poughkeepsie / Raleigh / Tulsa / Denver / Syracuse / San Diego

  • Experience

    • IBM

      Feb 1988 - now

      Service contract specialist. Responsible for deep dives into client equipment inventory to ensure they have the best coverage possible. DPM for State of Illinois Government and other large companies Many projects including several at National Center forSupercomputing Applications systems and IU Big Red Supercomputer Product Specialist/Topgun for IBM POS systems / System36 / AS400 / IBM Intel based servers

      • IBM TLS Client Service Manager

        Jun 2023 - now

      • IBM Client advocate - Solutions Manager

        Dec 2018 - Jun 2023

      • Target Revenue Focal - Midwest

        Sept 2015 - Sept 2019

      • IBM Delivery Project Manager

        Apr 2016 - Dec 2018

      • IBM Service Teamlead - Central Illinois/ St Louis/ Iowa/ Nebraska

        Apr 2006 - Sept 2016

      • IBM - Datacenter Installation Planning

        Apr 2006 - Sept 2015

      • IBM SSR - Team Lead

        Jan 2000 - Apr 2006

      • IBM Field Service Team Lead - Product Service Specialist

        Apr 1994 - Dec 1999

      • IBM Customer Engineer

        Jan 1989 - Apr 1994

      • IBM Customer Engineer

        Feb 1988 - Jan 1989

  • Licenses & Certifications

    • Cisco CCT

    • RS/6000 Service Fundamentals

      IBM
      Feb 2001

    • GA81109 -Installation Planning Seminar

      IBM
      Jun 2013

    • IBM 3584 UltraScalable Tape Library Maintenance Training

      IBM
      Oct 2012

    • S9S25 - IBM XIV Gen 2 & 3 Storage Systems Service Training

      IBM
      Jul 2012

    • GA80969 - Installation Planning Update

      IBM
      Jun 2012

    • ISeries 400 and AS/400e LPAR/Hardware Maintenance Training

      IBM
      Mar 2003

    • AS/400 PowerPC Base Hardware Training

      IBM
      Nov 2002

    • IBM eServer pSeries 610 Models 6E1 and 6C1 Service Training

      IBM
      Apr 2005

    • CompTIA A+

      CompTIA
      May 2000