Kimberly Hoover

Experience

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  Medical Endoscopy Services, Inc

  Feb 1996 - Sept 1997

  Application Support Analyst

  ♦ Maintained and developed basic Novell administration skills.♦ Developed and maintained relational database.♦ Provided technical support for PC operations.♦ Provided End-User support on Microsoft applications.♦ Processed sales orders, inventory, and accounting operations.

• 

  Modis, Computer Consulting Group for GlaxoSmithKline

  Oct 1997 - Jan 2000

  Field Technical Support Analyst

  ♦ Provided software and hardware support to over 3,000 sales representatives nationwide.♦ Researched, analyzed, and integrated hardware and software solutions.♦ Configured and tested Dell CP systems for sales force users.♦ Documented and reported various software and hardware issues.♦ Maintained departmental documentation on Intranet Web Site.

• 

  GlaxoSmithKline

  Jan 2000 - Jun 2010

  ♦ Provided software and hardware support for Regional Sale VPs and their administrators.♦ Configured and tested laptop and desktop computers.♦ Assisted in Regional office rollouts and training of hardware and software nationwide.♦ Administered RSA secureID and Microsoft NT Domain accounts.♦ Investigated and report computer issues to fourth level IS support team.♦ Provided Virtual Private Network support.

  • Business Analytical and Technical Support for Sales Representatives

    Jan 2000 - Jun 2010

  • Technical Support Analyst, Regional Sales

    Jan 2000 - May 2003
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  GlaxoSmithKline Inc

  May 2003 - Aug 2010

  Field Sales and Application Support Analyst, Marketing Operations

  ♦ Provided business, data, and technical support for sales force.♦ Analyzed and researched complex data issues affiliated with incentive compensation.♦ Provided support for laptop dbase, reporting tools, and territory alignment. ♦ Maintained knowledge database content via departmental liaison roles.

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  Waterford Association

  Jan 2006 - Jul 2021

  HOA Board Member

  Vice President, Treasurer

• 

  The Pantry

  Apr 2012 - May 2015

  Business Systems Analyst, IT Enterprise Application

  ♦ Conduct interviews and working sessions in order to develop business and functional requirements, including use-case scenarios, process flow diagrams, business requirement documents and functional design documents.♦ Build and maintain relationships as a liaison between the end users/business owners and the systems development team.

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  American Tower

  Jun 2015 - May 2020

  ♦ Managed elicitation, design, quality control, implementation, and communication of reporting solutions through a scalable Business Intelligence tool.♦ Defined, verified, and validated business requirements to capture and display vendor data for management and field employees through self-service web design.♦ Lead small to medium size projects, create work breakdown structure timelines, present deployments at Change Board Meetings, and provide weekly project status reports for business sponsors. Show less

  • Project Manager, Shared Services

    Jun 2017 - May 2020

  • IT NOC Business Analyst

    Jun 2015 - Jun 2017
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  UNC Health Rockingham

  Sept 2023 - now

  IT Business Analyst, ISD