Edison Serrano

Experience

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  IntelliSmart Technology, Inc. (A Samsung B2B Platinum Direct Partner)

  Oct 2008 - Jan 2011

  Technical Support Supervisor

  Duties and Responsibilities:• Implement the vendor’s software Timekeeping, Payroll, HRIS, Meal Monitoring, HR Online System, Hotel Reservation System and Biometric Devices to the client.• Support the client’s needs trough phone support, remote support and on-site support through system updates and client’s concerns.• Test the system updates to be deliver on client before the implementation process of the technical staff.• Supervise the needs of each technical staff for system implementation.• Design project implementation for each client’s policies and procedure.• Analyze the flow of the company’s policy for the system implementation process and its structure.• Gathering of data for tracking of the flow for the system implementation process. Show less

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  Simpleware Business Solutions

  Jan 2012 - Sept 2012

  Functional Consultant

  Duties and Responsibilities:• Implement the vendor’s software’s. o IT Retail (Supermarket POS Solution)o E- SARI (POS System for includes Sales, Accounting, Receivables and Inventory)o ALDELO POS (Restaurants)o E-PMS (Pawnshop System)• Create Project Plan for each client depends on the timetable of the Project which includes System Presentation, System Flowchart, Project Implementation Flow, and Business Requirement Documentation.• Design Project Implementation Requirements for each client’s policies and procedure.• Analyze the flow of the company’s policy for the system implementation process and its structure.• Data gathering for system requirements before the development stage and alpha beta testing upon implementation.• As a Pre-Sales, also responsible for endorsing the system capabilities, features, strength and all the things that can custom fit to the system.• Supervise the needs of each technical staff for system implementation.• Support the client’s needs trough phone support, remote support and on-site support through system updates and client’s concerns. Show less

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  Ticketnet

  Oct 2012 - Oct 2013

  Assistant System Administrator

  Duties and Responsibilities:• Create Performance Manifest for specific event like Basketball, Concert, Derby, Ice Show etc. using etix.com system (ticketing system).• Create Performance Event that will display in the ticketnet.com.ph website using Havas system (website management system)• Trace and cancellation of fraud transaction in the etix system using the CyberSource system (fraud management system).• Customer Relation by handling customer concern like unable to buy ticket online, reservation, unable to enter the venue by having wrong tickets on hand, etc.• Having to work under pressure such as big basketball event (uaap finals), sold out tickets for a concert, having multiple fraud transaction that need to be check.• Checking the seating capacity of the venue prior to the start of the event if its tally to the capacity based on the exact count of seats of the said event.• Coordinating with the promoter of the event for the seating capacity of the event, ticket details, online selling, promoter holds etc.• Monitoring of ticket cancellation for SM outlets and Box office. Ticket cancellation will be deducted on their daily sales to prevent the shortage of the ticket seller. Show less

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  Much Prosperity Trading International Inc

  May 2014 - May 2015

  System Administrator
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  Self Owned Business

  -

  IT Consultant
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  8990 Holdings Inc.

  Jan 2018 - now

  Sales Super