Manish Singh

Experience

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  Ienergizer

  Jan 2002 - Dec 2002

  Technical Support Executive

  -Handle Level 1 Technical Support to Desktop/Laptop users for North America Clients

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  IBM Global Business Services

  Mar 2003 - Dec 2006

  Assistant Manager

  - Technical Support via Inbound Voice process and Web Based Chat Process : handled 40 agents, 3 Technical Leads and 3 Advance Support Group Associates handling Inbound call for one of the largest PC Manufacturers- Prepare for & participate in Client interactions via conference calls, mails, meetings, etc and ensure effective & accurate representation of Daksh team(s) by actively engaging Client organization on areas where Daksh team(s) may need support / guidance- Monitor team/Individual performance against the metrics around C-Sat, AHT, Call Logging, Audit Metrics, Hold Time Show less

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  Aon Hewitt

  Jan 2007 - Feb 2015

  - Accountable for Managing Operations, Performance Management, Management of team productivity for the aligned unit (currently managing 5 clients teams of 68 associates including managers).- Thorough understanding of HR Backend services and practices. Worked on Peoplesoft HRMS module other HR support related applications.- Create goals and performance planning for unit and build domain knowledge within the Operations Manager (OM) and Experienced Business Analysts- Project Management - Mentor and lead high impact projects involving OM's, EBA's and BA's- Project Manager for SAS 70 activties across multiple clients, interact with third party auditors and lead the execution of deliverables.- Manage stakeholder relationships and business relationships with colleagues in India and Onshore and end client.- Staffing and Production Planning, Process Review and Development Planning, Record and reviews Change Orders, Facilitate practice expertise and product knowledge Show less - Execute and Lead HRIS projects as per the SDLC methodolgy. Provide periodic updates to PMO office on projects and ensure all project assigned to ofshore team is executed within timelines.- Manage a team of 10-15 associates working in the capacity of Experienced Business Analysts, Business Analysts and Team Members- Responsible for ongoing service delivery of two offshore clients and ensure all SLA's are met. - Analyze processing trends and develop process improvement solutions working towards standardization across client teams and/or cost reductions. - Provide work direction to a team of associates and ensures requests are processed with accuracy and timeliness into HR and/or Payroll platform(s) as appropriate- Manager attritions and drive employee enagagement activities Show less

  • Delivery Manager (AVP) - HR System & Application

    Jan 2012 - Feb 2015

  • Service Manager

    Dec 2009 - Dec 2011

  • Operations Manager

    Jan 2007 - Dec 2009
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  Serco

  Feb 2015 - Feb 2018

  Delivery Head - HR System & Application

  Responsible to manage the global (US, UK & Middle East) HR & Payroll Shared Services

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  HCL Technologies

  Feb 2018 - now

  General Manager