Joshua Knowles

Experience

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  Video Warehouse

  Jan 2005 - Jan 2006

  Assitant Manager

  There were many daily tasks that needed to be completed, from bank deposits to making sure the money from the safe and each register was counted properly the night before. I prepared the new release movies for rent by adding the inventory into the system and printing labels for each new release. I was also in charge of weekly inventory reports, as well as running the shift while I was on duty. I helped customers find the movies they were looking for, ran the cash register, took incoming calls and made calls to customers with overdue movies or outstanding late fees. Show less

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  The Home Depot

  Jan 2006 - Jul 2010

  Lead Generator

  I worked directly with customers in the store to check interest in the services Home Depot offered, such as home improvement or alternative energy solutions. I also organized and ran promotional events to bring new customers into the store to educate them about the services we offered. I helped to train our sales associates to know the details about the services offered in their department to help them sell these services with greater success.

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  RemoteRelief, Inc.

  Jul 2010 - Nov 2013

  Systems Engineer

  I served as the technical expert and key presenter (in person and remote) for Afaria, a mobile device management software. In addition to educating customers on endpoint security through technical support and training, I maintained and updated the company’s internal Afaria infrastructure.

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  MaaS360 by Fiberlink, an IBM company

  Jan 2014 - Oct 2017

  Customer Engineer

  Through customer onboarding sessions, product demonstrations, market research, and ongoing training support for MaaS360, I established myself as a mobile device management expert.

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  IBM

  Oct 2017 - now

  I consulted with clients, guided enterprise-level solutions, and executed high-impact deliverables against established metrics. I contributed to the successful launch of a COVID-19 tracing program, as well as the timely resolution of a software integration issue for a key customer. I ensured clients were gaining the maximum value from their SaaS security deployments by consulting with internal product experts, tracking issues, and recommending functionality enhancements as needed. I provided on-the-spot service during live troubleshooting sessions and also improved a client’s open caseload close time by 66%.

  • Information Technology Security Consultant

    Jul 2021 - now

  • Inside Technical Sales Specialist

    Mar 2021 - Oct 2021

  • Mobile Security Consultant

    Apr 2020 - Mar 2021

  • Accelerated Value Specialist

    Oct 2017 - Apr 2020