Amogelang Mathabathe

Experience

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  Edwin Moalusi Primary School

  May 2018 - May 2020

  Administrative Assistant and Desktop support

  • To set up and manage user accounts and permissions to consent access to a network. Upholding and testing security, blocking unapproved access.• Check out maintenance plan for the prevention of unexpected failures.• Setting up the Organization’s computer system to meet specific business goals. Monitoring day-to-day computer performance.

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  City of Tshwane Metropolitan Municipality

  Apr 2020 - Apr 2023

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and formulating and implementing solutions.• Lead ongoing reviews of business processes and developing optimization strategies. Staying up to date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Documenting and communicating the results of your efforts.• Manage projects to ensure that the required specifications are met.• Managing business relationships and attending relevant management meetings.• Conducting business process modelling and generating applicable test scenarios.• Understanding and adhere to the SDLC and developing processes.• Providing resolution of support and maintenance of existing and new application including clear and timely communication.• Ensuring the implementation of operational plans that includes service delivery management and performance measurement.• Defining, implementing, and ensuring compliance to ICT applications procedures and policies.• Managing of the relevant ICT SLA’s.• Developing specifications for procurement.• Researching the best practices in software development. Show less Follow communication “scripts” when handling different topics;Provide excellent customer service;Properly diagnose issues and route unresolved issues to the next level of support;Guide users through IT technical problem solving process;Accurately document user’s information in ticketing system during and after each call;Obtains critical customer information through help desk calls by asking questions regarding the customer’s issue;Provide first level End User support and resolution to IT technical issues. Show less

  • Business Analyst

    Jan 2021 - Apr 2023

  • Service Desk Agent

    Apr 2020 - Apr 2023
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  Ulwembu Business Services

  Apr 2023 - now

  Business Analyst

  • Develop business architecture using requirements such as scope, processes, alternatives and risks.• Analyze clients business requirements and processes through document analysis, interview, workshops and workflow analysis.• Conduct 5+ levels of testing including functional, regression, user acceptance, integration, and performance to verify the clients needs are met.• Communicate clients business requirements by constructing easy-to-understand data and process models • Define project requirements by managing project milestones, forming project teams, and establishing project budgets.• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions• Prepare technical reports by collecting, analyzing, and summarizing information and trends• Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.• Partners with the QA group to review test plans and ensure requirements are covered.• Undertakes assessment on solutions to ensure they have high scores on usability and user experience design.• Responsible for business process reengineering (BPR) support Show less