Jogesh Rai

Experience

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  Techblue Software Private Limited

  Jul 2015 - May 2016

  Business Analyst

  • Worked on a property based software PropCo.• Involved in Business meeting for creating Business required documents.• Responsible for testing of various software based reports and their implementation. • Collected the requirements from the clients and worked accordingly on it.• Involved in creating the Business Requirement Document. Prepared and executed the test cases/ scenarios.

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  Dell Technologies

  Jun 2016 - Apr 2018

  Senior Technical Specialist

  • Remote administration and management of customer premises equipment.• Carrying out user administration and set up.• Record and action faults as reported.• Determining the nature of faults and the steps required to rectify it.• Closing the job when normal service is resumed.• Creating progress and statistical reports for supervisors and managers.• Using remote control software tools to provide fault resolution and diagnosis.• Train and supervise other support staff.• Track, monitor and report on all Help Desk incidents. Show less

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  Capgemini Engineering

  Jan 2019 - May 2024

  Network Engineer

  • Actively working with multiple back end teams and business units forresolution and analysis.• Troubleshoot issue on Webex unified solution which includes Webex. meeting, Webex messaging, UCM calling, LMS, Telepresence devices. • Managing escalations with audio vendors and partner escalations.• Cross collaborations with other Cisco technology teams like Telepresenceand Firewall.• Work with multiple teams and departments for issue identification, analysis, and resolution.• Helping with proactive monitoring during adoptions and implementations• Reporting defects for Cisco WebEx software.• Working with backend team to communicate about the active backendincidents and outages.• Report important problems to management and Cloud Services. Show less

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  American Express

  Feb 2024 - now

  Network Engineer III