Nancy Dean MIWFM

Experience

• 

  Appleyard Vehicle Contracts

  Nov 2002 - May 2006

  Senior Receptionist

  Provision of a high level front of house service in a well-managed environment, dealing with all enquiries and a wide range of visitors to the business with responsibility for supervising the reception team and acting as the main point of contact between the business and senior managers.Management of hard & soft service provison to the businessMade travel arrangements including accommodation and arranging meetingExcellent planning & organisational skills, ability to work to tight deadlines whilst managing conflicting priorities successfully.Able to communicate at all levels whilst ensuring tact & discretion.Experienced in Microsoft word, outlook, Excel & electronic diary management.Recruited staff including interviewing and assessments.Carried out 1:1 meetings and appraisals to coach staff to improve performance. Show less

• 

  Alphabet GB

  May 2006 - May 2016

  Facilities & Offices Services Manager

  Managed 3 offices simultaneously (one remotely) which in total serviced 200 staff. Directed, coordinated and planned essential central services including reception, maintenance, post room, archiving, catering, waste disposal and recycling, hard & soft services.Health and Safety responsibility for the whole office, including new starter inductions and set up on IT systems, parking etc.Strong office & front of house team management including supplier management & staff coaching. Achieved a £50k annual cost saving by restructuring post room procedures. Negotiated sub- letting and dealt with landlord, cleaners and other services on a regular basis.Supervised all support services including security and post Supervised and monitored contractor performance including achieving SLA’s and KPI’s Show less

• 

  Capita Employee Solutions

  May 2016 - Nov 2018

  Facilities & Building Manager
• 

  NE Dean Consulting

  Nov 2018 - Jul 2019

  Interim Transformation Manager

  Interim Transformation Manager and skilled SME

• 

  Churchill Group

  Oct 2019 - Apr 2021

  Area Account Manager
• 

  Tees Valley Caravans Sales & Servicing

  Apr 2021 - now

  General Manager