Asha Burnette

Experience

• 

  Wendy's (Pertoria, Inc.)

  Dec 2005 - Jul 2007

  Team Member

  Order entry in drive-thru and front counter, closed and opened several different work stations including the Lobby and grill areas, completed food preparation including daily par and individual orders, etc.

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  Arby's Restaurant Group, Inc.

  Aug 2007 - Aug 2008

  Team Member Training and Orientation, Sales, Order Taking, Data Entry, General Customer Service, Maintenance, Food Preparation, Opening and Closing Facility, Inventory Control, Invoice Documentation, Variance Evaluations, etc.

  • Shift Manager

    Dec 2007 - Aug 2008

  • Team Member

    Aug 2007 - Dec 2007
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  UNC Charlotte College of Computing and Informatics

  Sept 2008 - May 2010

  Developed expertise in software installations and updates, along with assistance to staff and students with printer, PC, and desktop troubleshooting and repairs. I completed and assigned work orders, communicated with third party companies and suppliers, and performed diagnostics checks. Assisted with specialty printing, software updates, student ID card validation, and stocking office supplies.

  • Executive Technical Assistant

    Jan 2009 - May 2010

  • Technical Assistant

    Sept 2008 - Dec 2008
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  Compass Group

  Nov 2008 - May 2010

  Cross-trained to open and close Crossroads Student Cafeteria at UNC Charlotte. Operations included setting up and coordinating multiple food and beverage stations, counting safes and issuing cashier banks, managing inventory and truck orders, installing marketing and POP criteria, etc.

  • Shift Manager

    Jan 2009 - May 2010

  • Team Member

    Nov 2008 - Dec 2008
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  Arby's

  Jun 2010 - Aug 2011

  Shift Manager

  Team Member Training and Orientation, Sales, Order Taking, Data Entry, General Customer Service, Maintenance, Food Preparation, Opening and Closing Facility, Inventory Control, Invoice Documentation, Variance Evaluations, etc.

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  Compass Group

  Sept 2011 - May 2013

  Shift Manager

  Cross-trained to open and close Chick-Fil-A, Feisty's, and Student Union at UNC Charlotte. Operations included setting up and coordinating multiple food and beverage stations, counting safes and issuing cashier banks, managing inventory and truck orders, installing marketing and POP criteria, etc.

• 

  Jets Pizza

  Dec 2012 - May 2015

  Shift Manager

  Consistently communicated with customers over the phone or face to face to place food orders, while entering new or modified data for customer accounts and history from new or previous purchases. I prepared food, sanitized the kitchen, detail cleaned appliances, and delivered purchases to specified geographical locations with exceptional customer service. I managed any customer discrepancies to ensure our loyal customers continued to make our store their number one preferred pizza source. I also completed outside sales calls by visiting current and prospect local clients for catering opportunities. Opened and closed store, placed inventory orders twice a week, made fresh dough on a daily basis, etc. Show less

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  Hawthorne Suites by Wyndham

  Aug 2013 - Nov 2013

  Front Desk Agent

  Performed reservation entry and editing, frequent travel program enrollment and updates, nightly audits, facility security, sanitized and organized linen, setup breakfast area and products, confirmed departures, inspected guest rooms, provided stay over service, etc. Excessive usage of Protobase Suites and Opera.

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  Hospitality Ventures Management Group

  Nov 2013 - Oct 2016

  Traveled to seven hotels to share my excellent service and operational skills during critical moments, and during the acquisitions or grand openings of the company's portfolio additions. These skills included cultural training, covering Front Desk shifts, inspecting guest rooms, evaluating and reporting areas of improvement, etc. Residence Inn by Marriott Charlotte South/I-77 Tyvola Road:Monitored and evaluated guest feedback with the use of Medallia dashboard. I utilized trends and alerts to deliver areas of improvement to individual departments. I focused on generating excellent hospitality by developing loyal customer relationships to ensure continuous satisfaction. I created and implemented documents and strategies to exceed our goals. I completed performance evaluations, interviewing, and training for new hires. Residence Inn by Marriott Charlotte South/I-77 Tyvola Road:Performed reservation entry and editing, frequent travel program enrollment and updates, resolves guest issues, etc.

  • Task Force

    Jun 2014 - Oct 2016

  • Guest Excellence Manager

    Apr 2014 - Oct 2016

  • Front Desk Agent

    Nov 2013 - Apr 2014
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  Portfolio Hotels & Resorts

  Oct 2016 - May 2017

  Business Development Manager

  Residence Inn by Marriott Winston-Salem University Area:*Acquired 10+ new accounts.Primarily focused on providing accommodations and most cost-efficient rates for project business. I fulfilled group and transient reservation entry and editing, executed and secured contracts for corporate and SMERF clientele, participated in strategic price planning and forecasting, conducted 20+ telemarketing and teleprospecting calls on a daily basis, completed outside sales calls, scheduled and completed site tours, scheduled lunch appointments and office visits, acquired 10+ new accounts, etc. Excessive usage of Hotel SalesPro, MRDW, and FOSSE. Show less

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  Hospitality Ventures Management Group

  May 2017 - Jun 2020

  Marriott Greensboro - High Point Airport:*Acquired 50+ new corporate accounts.*Exceeded 2019 annual revenue goal by 38%.*Exceeded Q4 2019 revenue goal by 54%.*Exceeded Q3 2019 revenue goal by 45%.*Exceeded Q2 2019 revenue goal by 19%.*Exceeded Q1 2019 revenue goal by 37%.*Exceeded Q4 2018 revenue goal by 1%.I connect with corporate Travel Managers and frequent travelers to negotiate discounted rates. I create and modify transient reservations, execute and secure contracts, complete RFPs, participate in local organization networking events, coordinate strategic pricing, conduct 50+ over the phone and outside sales calls on a weekly basis, constant internet prospecting, schedule and complete site tours, schedule lunch appointments and office visits, etc. Excessive usage of CI/TY, MRDW, TravelClick, FSPMS, and MARSHA. Show less

  • Business Travel Sales Manager

    Sept 2018 - Jun 2020

  • Task Force

    Jun 2018 - Aug 2018

  • Sales & Catering Coordinator

    Oct 2017 - Aug 2018

  • Guest Excellence Manager

    May 2017 - Oct 2017
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  Canter Power Systems

  Jun 2020 - Apr 2021

  • Maintenance Technician

    Jan 2021 - Apr 2021

  • Aftercare Specialist

    Jun 2020 - Dec 2020
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  A.V. Realty Solutions, LLC

  Apr 2021 - now

  Chief Executive Officer
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  Keller Williams Realty, Inc.

  Aug 2021 - now

  Real Estate Agent
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  HVMG - Hospitality Ventures Management Group

  Jul 2023 - now

  Business Travel Sales Manager