Mark Wallace

Experience

• 

  CEC Entertainment

  Jan 1983 - Jan 2012

  Served primary leadership role for assuring profitability and performance of 10 districts spanning over 120 restaurants across 13 states. Guided 4 Area Directors, 6 District Managers, Regional Human Resources Manager, Recruiter, Trainer, New Unit Opening Team, Regional Technicians and over 4000 hourly cast members in sales strategy, business planning, and restaurant operations as well as compliance with all federal and state requirements, marketing approach, P&L management, new restaurant launches and developments. > Directly responsible for all restaurants in Florida, Georgia, Alabama, Mississippi, Louisiana, Tennessee, Kentucky, Indiana, Maryland, Delaware, Virginia, North Carolina, and South Carolina with annual sales revenue of over $200 Million > Responsible for quality assurance, all maintenance projects, daily operations, profitability, and management development> Directed over 20 new restaurant openings> Recruited and mentored top management leaders into Chuck E. Cheese culture> Developed team of Area Directors, District and General Managers aligned to a higher standard of execution with food, service, and manager routines> Executed major remodels and capital spending projects, always on time and under budget consistently year after year> Led recovery efforts after Hurricane Katrina: implemented reopening protocols, manpower assessments, vendor coordination strategies, reconstruction and product delivery systems Show less > Responsible for 11 Midwest restaurants located in Missouri, Illinois, Indiana and Kentucky> Accountable for daily operations, management development, building and facility and profitability for each location> Received recognition for lowest management turnover in company for five consecutive years> Proven record of driving revenue growth in highly competitive markets and despite challenging economic conditions > Steadily grew sales 2% to 4% > Consistently produced high quality profits by implementing disciplined systems> Responsible for operational audits quarterly and follow up to protect company assets Received District Sales Award 1995 Received District Profit Award 1995 Received the Regional DM of the year 1995 and 1996 Received Regional Area Director Award for outstanding Financial Performance 1998 Show less

  • Regional Vice President

    Jan 1983 - Jan 2012

  • Area Director

    Jan 1983 - Jan 2000
• 

  Jets Pizza

  Apr 2012 - Sept 2014

  Owner / Operator

  >Franchised owned and operated successful Jet's Pizza. Take out, Delivery, Dine In, and Catering.>Hired architect, construction team, negotiated lease and completed build out on time and under budget.>Set up vendors for financing, all equipment, and small ware purchases, food service, beverages, P.O.S. System, signage, towel service, credit card processors, insurance and security systems.>Hired trained and developed staff of Managers and Team Members.>Excelled on all mystery diner and coach surprise visits. Show less

• 

  Whataburger

  May 2015 - Jan 2017

  Director of Operations
• 

  Bojangles'​ Restaurants, Inc.

  Jan 2017 - Mar 2019

  The Director of Operations is responsible for leading and directing a Bojangles Restaurants Operations Zone toward achieving the overall strategic objectives of the Company and his Zone. The Director of Operations also is responsible for developing the people in his Zone. Develops people to protect and maintain the Company’s core values across the Bojangles System.

  • Director Of Operations

    Jun 2017 - Mar 2019

  • Director Of Operations

    Jan 2017 - Mar 2019
• 

  Whataburger

  Jun 2019 - now

  Area Manager

  The Area Manager is a strategic business partner who leads and directs a Company Field Operations Area toward achieving the overall strategic objective of properly executing Whataburger products and procedures. Develops people to protect and maintain the Company's core values across the Whataburger System. The Area Manager attends and contributes to the planning group.