Camila Nabuco Barbosa

Experience

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  UERJ - Universidade do Estado do Rio de Janeiro

  Mar 2010 - Oct 2011

  Web Design Intern

  Internship in the area of information technology (web developer) of the evaluation and innovation department (LATESI) of UERJ.Responsible for the construction and maintenance of the sites of the Entrepreneurship Center and partners, using HTML and basic PHP.Responsible for the design of banners and invitations to events related to technology and entrepreneurship, using the Photoshop tool.

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  OI

  Oct 2011 - Oct 2013

  CRM Systems Management Intern

  CRM Fixed Telephony systems at OiProject management in CRM demands in Mainframe: leading or participating as technical responsible in projects of other areas, ensuring the design, elaboration, financial validation, construction and transition of the project, aiming always the compliance with schedules and quality of products delivered to the customers.

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  Atos

  Nov 2013 - now

  Acting as Operations Process Manager for the Paris 2024 Games Project Team, with the responsibility to manage/support:- ITSM (service now), IAM (Identity Management - Sailpoint) and other tools configuration, processes and support- Policies & Procedures- Operations Trainings- Disaster Recovery- Technology Rehearsal- Operations Staffing - Service Desk ManagementDeveloped and maintained an effective working relationship with Paris 2024 Olympic Committee and other Partners to understand business requirements, external challenges and implement processes ensuring the alignment of planning and operations activities.Share the previous experience with Games with the team members that are participating for the first time. Show less Project manager of the implementation and delivery of the Integrated Support Framework (ISF) in the Beijing 2022 Olympic and Paralympic Project. Project planning, reviewing, implementing, managing, auditing, reporting, and continual improvement of the following systems:- ITSM - IT Service Management (Service now) and the modules: Incident Management, Problem Management, Change Management and Interruption of Service. - Identity Management (DirX).- Systems Monitoring tool (Logic Monitor). - Document Management System (Microsoft). - Testing Suite (HPQC and Octane). Performing user acceptance test of any tool/solution, identifying and resolving process related issues, manage the implementation of each platfom, including: - Provide guidance, training and support to the Project Team and process users. - Understand the Project constraints and identify how they can be accommodated during process implementation. - Co-ordinate, collect, and maintain the Project specific information required by the process. - Initialize the tools included in each Platform with Project specific information. - Understand the key activities and information required for each process implementation. - Define operational requirements. - Define and maintain associated training material and delivering trainings as required to process users. - Support third party Project Providers to integrate into ISF, including the implementation of interfaces and procedures. - Develop and maintain an effective working relationship with MEV Central Operations Team to understand business requirements, external challenges and implement processes ensuring the alignment of planning and operations activities.Responsible for the template preparation and import of the Technical Rehearsal scenarios in the tool (WeTrack) provided by IOC (International Olympic Committee). During the event, provided live support by managing changes, last minute additions and report generation. Show less Supporting the Operations Team based in Barcelona, also the teams located in the host cities of the Olympic and Paralympic Games and other sports events. Acting as Staffing and Training Manager, with the responsibility to implement the Operational Support Training Strategy, which the objective is always to improve the support remotely provided by the Central Technology Operations Centre, ensuring that the staff has the knowledge, available material (PnPs, User Guides, presentations, etc) and skills needed to operate, maintain, and support the Major Events Services provided by the company.Supporting IT Service Management - ITIL v3 – tool (provided by ServiceNow), training and processes (Incidents, Changes, Problems, Interruption of Service, Service Catalogue). Also, responsible to manage the Identity and Access Management Matrix.Besides the work with training and staffing management, one of the responsibilities is to share the knowledge, about previous events, with Operations Team located in the host city. Show less Supporting the Operations Team based in Barcelona and also the teams located in the host cities of the Olympic Games and other sports events Currently: Pyeongchang 2018, Gold Coast 2018, Buenos Aires 2018, Tokyo 2020 and Beijing 2022.Supporting the following IT Service Management - ITIL v3 - Processes:- Service Catalogue, Service Level Agreement (SLA) Management, Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Identity Management, Maintenance Activity.Responding to the incidents and requests related to the IT Service Management ProcessesAssisting in the identification and resolution of issues related to the IT Service Management Processes.Analysing and auditing the process related information within the related Tools (IT Service Management, Identity and Access Management).Producing regular and ad-hoc reporting based on the available process information and defined Key Performance Indicators (KPIs).Assisting in the continual improvement of the IT Service Management Processes and their operational implementation.Performing user acceptance of any tool/solution implemented to support any of the IT Service Management Processes.Defining and maintaining training material for the IT Service Management Processes and Tools, and deliver the training as required.Ministring trainings for processes and tool regarding Incident, Change and Interruption of Service.Managing the Policies and Procedures (PnPs) and trainings necessary for the Central Support Analysts. Show less Olympic and Paralympic Project Rio2016ITSM tool Management (tool provided by ServiceNow), documentation and ITIL process management, with emphasis in Change Management, Interruption of Service, Configuration Management - CFM and Identity Management - IDM (Tool Provided by Novel). Service Desk support, management of Incidents and Problems.Experience in ITIL v3 trainings: Incident Management, Change Management and Interruption of Service.During Games Time on the Rio2016 Olympic and Paralympic Games, performed as Service Desk Duty Manager, superviAtuando nos Jogos Olímpicos da Rio2016 como Technology Service Desk Duty Manager, supervising the operations and level of service delivery of the Service Desk (according to the Service Level Agreement), providing instructions and guiding the Service Desk Coordinators, being a point of contact between the technology support team of the Games' competition venues With the TOC (Technology Operations Center).Responsible for monitoring the Rio2016 committee team and its partners, ensuring compliance with the Policies and Procedures for Incident, Problems and Service Interruption processes, ministering training and support for the ITSM tool. Show less

  • Operations Process Manager - Paris 2024 Olympic and Paralympic Games

    Jul 2022 - now

  • Integrated Support Framework Coordinator - Beijing 2022 Olympic and Paralympic Games

    Feb 2021 - Jul 2022

  • Staffing and Training Manager

    Sept 2018 - Jan 2021

  • Central Operations Expert

    Nov 2017 - Aug 2018

  • Central Operations Analyst

    Sept 2014 - Oct 2017

  • Central Operations Intern

    Nov 2013 - Aug 2014