Deep Enrich
Armando Hernandez Solano, PMP, MBA
Gte. Admón. de Personal y Compensaciones
309 followers
Mexico
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About me
International Delivery Manager en T-Systems México, S.A. de C.V.
Education
Universidad Iberoamericana, Puebla, Mex.
2002 - 2003Diplomado Administración de Proyectos%20%2F%20IPADE.webp)
El Instituto Panamericano de Alta Dirección de Empresa (IPADE) / IPADE
2000 - 2001Diplomado Alta Dirección de Recursos Humanos
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
2013 - 2015MBA
Universidad del Tepeyac, A.C.
1987 - 1991Licenciado en Administración de Empresas Recursos HumanosInstituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
2013 - 2015Maestría MBA Graduado
Experience
Kmart México (Corporativo Servicios KM S.A. de C.V.)
Apr 1994 - Dec 1997Gte. Admón. de Personal y CompensacionesSAP México y Centroamérica
Jan 1998 - Sept 2001HCM Consultant / Project Manager SAPT-Systems México, S.A. de C.V.
Oct 2001 - nowInternational Delivery ManagerResponsible for Delivery of Projects and AMM Services for International Customers as PoP (Point of Production) México.Responsible for develop future international markets & Customers.Support in Sales / Presales for International Deals.Incident manager in several services.Responsible for financial target accomplish for International Projects and AMM services.Single Point of Contact for Customers escalations, request, new requirements.Responsible for Contract Renewal Negotiations.Responsible for keep and enhance the SLA and standar level service for customer service.Responsible for a good delivery service from my work team.Responsible for keeping the team highly motivated. Show less
Licenses & Certifications
Green Belt Six Sigma
Celerant Consulting GmbHMay 2010Service Manager
T-Systems International GmbhMar 2014
Project Management Profesional
Project Management InstituteSept 2005
LEAN IT
Pink ElephantJan 2016
Languages
- inInglés
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