Sudip Sinha

Experience

• 

  Tata Consultancy Services

  Aug 2004 - Jun 2010

  Team Leader, F & A Operations

   Lead the receivable and payables processes for largest retailer in US Part of SME group within TCS for Credit Card Chargebacks Managed back end Banking Operations for Barclays UK PLC Engaged in Pre Sales presentation and capability demonstration of TCS for prospective retain clients SLA and KPI Management  Escalation Management Training & Performance Management  Workload allocation, Target setting for Billing and collections team  Monthly Performance review with leadership and Quarterly Business Review Presentation with Client Partners Show less

• 

  Oracle

  Jul 2010 - now

  Build and maintain strong reciprocal relationships and communication with senior leadership across Oracle (SAAS and Tech Sales functions, Finance, Global Order Management, Revrec, Legal, Product Management, Drafting and Provisioning COE) to influence deal portfolio, complex deal outcomes and achieve corporate financial goals across UK market.Escalation point of contact advising on various contracting options, deal structures and value positioning to achieve best possible outcomeEnsure deal adherence to company approval framework and policies.Engages early with deal cycle with sales and renewals team to accelerate deal velocity.Trusted advisory role to sales function and demonstrate operational excellence, and help evolve processes and system requirements to provide a streamlined Sales and Customer experience at scaleExpertise in supporting complex SAAS deals encompassing Public Sector and Financial Sector in particular - structuring complex deals, driving cross functional and cross solution collaboration to ensure seamless revenue recognition.Ability to work with Senior Management in Sales and Enterprise Customers on occasion, distil key concepts, and influence business choices.Champion initiatives and adopt ''out-of-the-box'' thinking to minimise the cycle time of back office functions involved to get contracts out for negotiations.Operating in the grey area related to non-standard scenarios and at the same time creating a scalable process based on these exceptions for future reference. Show less Creative and solution oriented, entrusted to determine solutions to non standard deal requests that align with Business Objectives, RevRec, collectibility & Business Practice guidelineHands on experience on CPQ to review quotes, liaise with sales help to build non standard workaround requirements per COE guidelines, work with COE teams in Deal Desk function to indentify solutions to non standard issues and liaise with Deal Specialist and legal to draft the contractsctively partner with Business Units, Legal, Commercial Management, Business Practice Teams, Order Management, CSDM, Provisioning, Rev Rec, Sales Help Teams and gain consensus amongst stakeholders on difficult scenariosValidating all aspects of contract packages for accuracy and compliance, Provide latest updates about strategic deals during the Sales VP level forecast calls Show less  Accountable for EMEA Order Management operations for License and Hardware Lead the operational and centralization initiative for Micros integration to Oracle systems Designed and implemented key automated controls reporting on Quarter end specific reports  Driving various forums within the team with the AM’s and SME’ towards ensuring knowledge sharing and best practice implementation Business Plan and Operations Review with key internal and external stakeholders Lead the formulation and delivery of complex order booking team to increase speacilisation and efficiency of handling complex transactions Engagement with Deal Management – Deal Manager’s and Deal Specialists, Legal, Business Practice, Rev Rec to resolve issues identified with respect to product / pricing / terms of the contract Collaborate with Cloud booking team to develop knowledge, build capabilities of the team and achieve effective utilisation through cross working Escalation Management Recruitment – Responsible for all Hiring initiatives for Order Management teams.  Appraisal and Skill development of the team Show less

  • Senior Deal Desk Manager, UK and Ireland

    Jul 2021 - now

  • Deal Desk Manager, UK & Ireland

    Nov 2018 - Jun 2021

  • Manager, Order Management Operations

    Mar 2015 - Oct 2018

  • Assistant Manager, Order Management Operations

    Jul 2010 - Feb 2015