Dilanki Perera

Experience

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  Ligos-prod

  Apr 2012 - Jun 2012

  Community manager

  - Modération et animation du site de rencontre Pointscommuns- Développement front - Créations de maquettes pour le site interne de l'entreprise

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  Ligos-prod

  Sept 2012 - Jan 2013

  Community manager freelance
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  Ubisoft

  Jun 2013 - Sept 2013

  UX designer & Content manager
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  Ubisoft

  Oct 2014 - Jun 2016

  Project Manager UX
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  Air France-KLM

  Jul 2016 - Oct 2020

  - Responsible for the launch of Air France Skill on Alexa from Amazon making Air France one the first french companies on Alexa. Working with Amazon, Google and Air France teams to offer the best vocal experience and use cases.- Responsible for the launch of Air France automation on Facebook Messenger allowing customers to receive their boarding pass and flight information directly on Messenger. This project won a Hub Awards in 2017 in the marketing and client experience category. Show less - Identify customer needs and innovative features and know the entire mobile environmentIn close collaboration with the business activities (Commercial, Marketing, Exploitation, IT) and external mobile actors, participation in the development of Air France's mobile strategy by conceptualizing future products (definition, creation, objectives) and initializing the expressions of need (functionalities, customer journey, services) desired in the short, medium and long term.- Support the implementation of projects, arbitrate according to the mobile strategyWithin the framework of the expression of initial need and during the different phase of the project, give the project team business items (innovation ideas, models, cutscenes, design, content) and follow the realization of the business needs by ensuring arbitration and prioritization by strong responsiveness and involvement in projects.- Ensure communication and promotion of mobile services internally and externally.In partnership with the Communication Department, define and carry out the product communication plan (press, internet, presence in stores, events) to encourage the adhesion with the rest of the company and especially our customers.- Analyze performance and ensure regular reporting to the various stakeholders. Show less

  • Service and Product Designer

    Jan 2019 - Oct 2020

  • Conversational Product Manager

    Nov 2017 - Dec 2018

  • Mobile Product Manager

    Jul 2016 - Nov 2017
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  Air Liquide

  Nov 2020 - Sept 2022

  Lead Product Designer
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  Air France-KLM

  Sept 2022 - now

  Senior service designer

  · Co-create: facilitate collaborative workshops. Work closely with members of the Design team, as well as with brand and digital leadership, the various product and marketing parties;· Research: Plan, conduct, analyze and communicate discoveries made through the use of different user research methods;· Design: Create strategic and actionable solutions through the illustration of user journeys, service blueprints, models and prototypes;· Evangelize: collaborate and assist junior colleagues. Onboard and communicate with different parties on the added value of Design;· Coordinate: Prioritize, plan and measure the impact of the problems to be solved. Show less