Sheelendra Pratap Singh

Experience

• 

  SPAR India (Max Hypermarket India Pvt Limited)

  Jan 2018 - Feb 2018

  Sales Intern
• 

  FUTURE CONSUMER LIMITED

  May 2018 - Jun 2018

  Intern
• 

  RBL Finserve Ltd

  May 2019 - now

  • Managed daily operations, ensuring the implementation of process guidelines across 40 branches/locations.• Oversaw and improved Turnaround Time (TAT) for Login and Disbursal, File Dispatch, and Property Dispatch.• Coordinated service tickets support for all states, ensuring timely and effective resolution.• Conducted regular branch visits and audits to ensure compliance with operational standards.• Monitored TAT, quality, and defect resolution for both individual and team performance.• Achieved and maintained NIL Audit observations for all managed locations.• Utilized data analysis tools to generate insightful reports for management, aiding in strategic decision-making.• Coordinated effectively with stakeholders from Sales, Credit, and Product departments daily.• Provided training to teams on various product policies and processes, contributing to skill development. Show less • Developed comprehensive annual business plans and budgets for assigned branches, focusing on products, services, client growth, credit management, cash flows, and profitability.• Successfully planned and achieved sales targets through effective leadership of a Direct Selling Agent (DSA) team, resulting in business growth.• Implemented strategic plans that led to a remarkable 12% increase in sales in the Lucknow Area.• Proactively monitored and controlled overdue accounts, reducing overdue by 18% and improving financial stability.• Provided leadership and coaching support to DSAs, aligning efforts with business sales goals and fostering a high-performance team culture.• Led market research activities to inform branch expansion strategies and product development, ensuring alignment with market demands. Show less

  • State Operations Manager

    Jan 2021 - now

  • Area Manager

    May 2019 - Dec 2020