Sandeep Singh

Experience

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  IEnergizer

  Feb 2005 - May 2006

  Executive

   Primarily working on tickets and resolving customer queries related to Network and desktop issues. Providing quality services in the Engineering and Software field i.e. automated systems  Managing database

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  HCLTech

  May 2006 - Dec 2009

  IT support Engineer

   Basic configuration of routers and switches. Series 3560, 3500, 2900, 2500, 1900, 1700, 1841, 871. Monitoring of DS3 connectivity from INDIA to other countries through NNM server. Handling monthly wise network related initiatives ,network task list .And daily base network bandwidth check list Works on HPOV tool for daily basis service call , Incident handling ,Change handling according to company policy. Documenting the details of fault/outage in the Network & System Incident/ Problem management process documentation. Making Daily, Weekly and Monthly SLA Report through HP Open View tool i.e. no of service calls raised, resolved within SLA, breached  Monitoring of site wise resolution SLA for all sites. Show less

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  GCX

  Jan 2010 - Jun 2011

  Deputy Manager - Implemantation Support

   Process customer and internal Change Requests in line with agreed timescales/SLAs Change lifecycle ownership depending on a situational awareness of the detailed change and the groups being affected by the change. Worked effectively with project teams to integrate change management activities into the overall project plan. The development of the Remedy change request system, used company-wide to track customer and inter departmental requests, as well as long-term projects. Efficiently assessed the priority and impact of all changes for accuracy. Coordinated changed approvals as the liaison between approvers and requestors. Consistently created and distributed Change Management reports and analysis. Team Managing the Configurations of routers and switches so that it can be used for customer site installations. Ensure all configurations are built to comply with Technical Design Authority guidelines and internal standard requirements. Ensure correct IOS has been added and that the device recognizes all modules. ADSL, ISDN, Backup testing on weekly/monthly/quarterly based for managed customers Have all equipment/ configurations built in line with project timescales. Handling the ticket (FTS) related to new site install failure for new ADSL, SDSL,ISDN, MPLS link and Coordination with the ISP till the issue resolved Handling internal & external escalations of tickets. Show less

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  Hewlett Packard Enterprise

  Jun 2011 - Dec 2013

  Jr. Project Manager

   Responsible for service delivery of networking solutions for global customers. Provide end-to-end ownership for Customer addition (new service installation) / migration (Service upgrades or relocation) within committed time frame and quality. Resource allocation and scheduling of the resources to make sure that the migration / addition is always in line with the matrices agreed. Use a formal process to estimate times for all activities, sequence them and then prepare the schedule. Control performance to meet the deliverables according to the schedule. Accountable for on-time and error-free installations / migrations(change)of all required service components. Ensure that project delivers the results required by all stakeholders, which includes managing many variables that occur, during the life-cycle of the project. Manage the relationship with internal and external customers to monitor and manage any changes to requirements or expectations. Ensure acceptance of project deliverables by stakeholder/customer/sponsor.  Ensure a project information base is maintained through an approved project specification, regular reports and minutes, and a final report. Communicates status of Project Implementation to customers including timelines.  Establish quality requirements and manage project to ensure compliance. Is fully empowered to drive the delivery and take decisions on planning/risk management, escalations, estimate times for all activities, prepare delivery schedule & delivery cost control. Process development, Continuous process Improvement of team and work.Projects in HP Globalsoft LtdTransformation Projects • Worked on Core network transformation Projects of Merrill lynch network to Bank of America network standard, which includes network design, and implementation.• Transformation in three phases SV1, SV2 & SV3.• SV1- Site Survey• SV2- Parallel Setup• SV3- Migration Show less

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  BT Group

  Dec 2013 - now

  Project Manager

   Handling all stages of the project lifecycle from requirement understanding to solution delivery. Demonstrate communication, diplomacy & persuasion skills to deliver the solution to our financial Client. Manage internal & external inputs & dependencies while delivering a solution in Voice/Data infrastructure. Setup project direction to achieve the goal in shortest time. Own the project team's estimates within larger project/programme. Act as the main contact for a supplier. Identify & mitigate risks. Understanding contract terminology. Participation in post-project reviews and to frame lessons learned. Creating and maintaining project plan as project Kick-offs. Managing risks, issues & dependencies. Understanding contract terminology and structures. Chair project meetings, involving clients & suppliers. Dealing with stakeholders, customers and suppliers, specific to project needs.Projects in BT Global Business Contact Center Telephony Infrastructure Project• As a Project Manager managed projects to deliver new Contact Center Site, Cease & decommissioning and Relocation & Consolidation.• The CCT infrastructure consists of a single platform architecture consisting of 12 switches to support the ACD call center environment and a single switch for the PBX environment.Compliance Projects ITEC & VDC• ITEC compliance devicesResilient Data Center Setup for LBG Show less