Jean Abou Melhem

Experience

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  Phoenix Machinery

  Jul 2011 - Jul 2011

  Trainee: R&D Electrical Engineer

  Worked on the control of a Stepper Motor in a Solar Tracker project.

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  Ericsson

  Aug 2011 - Aug 2011

  Trainee

  1- IP, BB & CORE Domain: Packet Core, IMS & MPBN (Mobile packet backbone networks)2- Media and Application Competence Domain (CBA) : Introduction to the world of SDP (Service Delivery Platform)3- Business Support Systems (BSS) : Ericsson portfolio & GSM. Charging System 5 description4- Radio Access Network Domain (RAN - 3G) : Radio Network planning & optimization in 3G5- Site Visit. (Ericsson 2G and 3G equipment explanation)

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  Touch Lebanon

  Jul 2012 - Jul 2012

  Trainee: Telecom Field Engineer

  Internship as a field telecom engineer, Site implementation and maintenance department (SI&M) at “Touch” managed by “Zain”, Lebanon.1- BSS Theory: General overview about GSM system.2- Micro Wave Theory: Overview about micro wave technology and all their types.3- DC power supply: Siemens and Motorola power equipment.4- Site Visit and Site implementations. (Including 3G sites implementation)

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  Alfa-MIC1

  Feb 2013 - Feb 2013

  Trainee: Radio Access Engineer

  Internship as a radio access engineer, RAN Planning Unit at “Alfa” managed by “Orascom”, Lebanon.1- Five star area special solution project: Improve coverage through: searching for the most appropriate products to be used, performing coverage simulations for 2G, 3G and LTE and preparing project documentation.2- Distributed antenna system indoor design.3- AIRCOM Planning tool: ASSET 7.0.

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  Data Consult

  Oct 2013 - Feb 2016

  Incident Coordinator Engineer

  Responsible for solving remotely all cases assigned with respect to the internal escalation process andSLAs. Scope of support spans several countries in the MENA area.Specialised in Voice and Video over IP technologies, Routing and Switching, plus basic knowledge inSecurity technologies.Ensure documentation of assigned incidents: internal and external communications.Support all the networking projects and services that Data Consult is currently affiliated with.

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  Activeo

  May 2014 - Feb 2016

  Support Engineer (Outsourced)

  Remote Support specialised in Voice and Video over IP technologies.Service provided for Chanel’s worldwide network (Australia, China, Japan, Russia, UAE, Germany,France, England, . . . )

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  ETHAN

  Mar 2016 - now

  Global Services Team Leader - EMEA