Jane Plavevski

Experience

• 

  A1 Makedonija

  Nov 2010 - Nov 2022

  • Creating vision and strategic direction for non-core services• Creating the Product Roadmap for non-core services• Product and people management for InsureTech and FinTech and value added services• Responsible of 3 Product Managers• Research for new market potential• Partner negotiation and establishing new partnerships• Managing full product life cycle• Implementation in BSS of products and projects through Agile and Scrum Methodology (Business Requirements for Technical departments )• Workshop facilitation• Pitch presentation for new products, innovations and upgrades to new and existing customers, management and company professionals. Show less • Responsible for managing the strategy, roadmap and complete life-cycle of key company Telco products (main focus: Mobile Postpaid segment and Roaming);• Close cooperation with customers in order to understand their needs and business requirements, manage expectations from products, deployments and service requests. Build trust and foster a lasting professional relationship;• Lead Agile cross- functional teams and projects from multiple company departments (ex. IT, Technical, Customer Service, Regulatory, etc.) in order to introduce new products, and innovations on the market;• Full concept development using Design Thinking and other Agile methodologies in order to provide high value and fulfill changing customer needs and demands;• Create Business Requirements for Technical departments according to customer demands. Defining Epics and use cases, prioritize product backlog and set done criteria;• Track product KPI’s in order to insure profitability and customer satisfaction in order to ensure seamless customer experience. Proactively suggest and implement upgrades;• Pitch presentation for new products, innovations and upgrades to new and existing customers, management and company professionals.• Close cooperation and joint work with Marketing Departments from other Operating Companies from A1 Telekom Austria Group. Show less • Manage the current product portfolio and participate in the development of new products and services. • Defining & Planning product lines and product enhancements.• Setting strategic direction based on customer needs and business goals.• Making proposals to senior management regarding implications of proposed plans.• Developing and implementing administrative and operational matters ensuring achievement of objectives.• Evaluating risks and trade-offs.• Analyzing business processes and creating applications to improve or support those processes.• Develop and implement the strategic plan for the product.• Gather requirements from prospects, evaluators and customers, and use those inputs to lead product development prioritization plans. Show less • Handles subscriber requests in an effective and efficient matter; notifies responsible parties of work process difficulties; fully in all operational issues pertaining to subscription or other departments.• Assists in the administration of the unit’s functional action plan to support its effective & efficient implementation.• Preforms other general business duties at the request of his/her superior(s) to support company operations.• Handless wholesale issues with wholesale partners according to relevant departments.• Proactively identifies issues and suggests possible work process improvements to superiors based on their experience.• Coordinates tasks and evaluates performance of Subscription team members. Show less

  • New Business Development Manager

    Nov 2021 - Nov 2022

  • Expert Product Manager

    Nov 2018 - Nov 2021

  • Senior Product Manager

    Jan 2018 - Oct 2018

  • Product Manager

    Sept 2015 - Dec 2017

  • Аssociate Product Manager

    Jun 2014 - Aug 2015

  • Senior Subscription agent

    Nov 2010 - May 2014
• 

  University American College Skopje

  Sept 2021 - now

  Assistant Professor

  Strategic Marketing, Product Development and Management

• 

  Damilah

  Nov 2022 - now

  Senior Product Owner

  Main Product: Ed Teach MIS- SIMS Next Gen (used in over 20.000 schools in the UK)• Collaborating with users and clients to understand and anticipate their needs and translate them into product requirements• Defining the vision for the product• Running Discovery phase in order to understand market trends, benchmarks and customer needs• Running Inception phase in order to create solution based on market and customer feedback• Creating a product road map based on this vision, market trends, benchmarks and customer needs• Managing the product backlog and prioritizing them based on changing requirements• Overseeing all stages of product creation including design and development• Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams• Developing and refining user stories• Monitoring and evaluating product progress at each stage of the process• Liaising with the product team and end-users to deliver updates• Participating in Scrum meetings and product sprints• Mitigate roadblocks ad challenges to achieving sprint/release goals• Lead the product-release plans and set expectations for delivery of new functionalities• Product ambassador internally and externally, sharing knowledge and answering questions• Close collaboration with own Dev Team and other Teams and Departments within the Program in order to align on a holistic and unified approach of the Program Show less