Dean H.

Experience

• 

  BNX Shipping Inc.

  Mar 2009 - now

  Logistics Manager

  • Consult overall shipping plan, and make price quotation for customers under current company’s SOP.• Special handling for seasoned project cargo, Break bulk and Hazardous shipments.• Manage sensitive, strategic and highly visible customer care issues independently with the professional knowledge to present final resolution to the customer.• Manage and coordinate all aspects of global logistical support with professional experiences: Air Export/Import, Ocean Export/Import.• Technical knowledge relating to supply chain, such as national and international transportation, customs regulations and necessary.• Monitor product import or export processes to ensure compliance with regulatory or legal requirements.• Supervise the work of logistics specialists, planners, or schedulers.• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.• Negotiate contracts to maximize cost savings with carrier, contractors and warehouse.• Evaluate performance/profit for each division, and analyze to improve.• Provide superior professional customer care in situations that require extra attention and for issues that have been escalated to top level management in the organization.• Enhance workflow by analyzing and developing logistics plans that affect shipping, distribution, and inventory.• Creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost. Show less