Jenna Mendenhall

Experience

• 

  Toops Performance

  Mar 2015 - Aug 2016

  Bookkeeper

  I was in charge of handling incoming calls, shipping of parts, and merchandise sales along with managing billing and tracking all activity using Quickbooks. I came into this job with no previous experience with Quickbooks. After a while, though, I was able to self-teach myself and maintain the organization needed for bookkeeping.

• 

  Allvera Body Wrap & Wellness Center

  Jun 2016 - Feb 2017

  Desk Receptionist

  I coordinated scheduling and administrative tasks for full-service day spa as well as greet customers, handle check-in and payment, and merchandise sales. I came into this job with minimal customer experience, but after interacting with many customers on a daily basis, my people skills have really grown.

• 

  Great American Title Agency

  Jun 2017 - Dec 2017

  Intern

  During my internship at Great American, I prepared and packaged title and lending documents for closings. I also coordinated activities with lenders and utility companies prior to closings. This was my first experience in regards to Real Estate and gave me a great platform to expand upon for my future.

• 

  Buckeye Real Estate

  Mar 2018 - Aug 2019

  Leasing Consultant

  At Buckeye Real Estate, I engaged with prospective renters by leading tours of available units and providing them with detailed property information. My role also involved following up on leads, preparing leasing documents, and managing the collection of rent payments, security deposits, and application fees. During the summer, I assisted in the turnover process for over 800 units, conducting inspections and creating floorplans for future tenants.

• 

  Washington Prime Group Inc.

  May 2019 - now

  - Serve as the liaison for Property Management, representing the department in cross-functional committees and project meetings.- Lead financial processes, including the Monthly Operations Budget Reforecasting and the analysis of CAM, R&M, and Marketing expenses.- Oversee the intake, review, approval, and management of capital requisitions and contracts for large-scale projects.- Support Property Management's annual budgeting and reporting efforts, enhancing operational systems and identifying efficiency opportunities.- Provide data, reporting, and administrative support to field management teams, ensuring alignment with organizational goals.- Drive portfolio-wide initiatives and process improvements, implementing phased plans to optimize productivity and resource allocation. Show less - Provided comprehensive support to Regional Property Management teams by managing both operational and administrative functions.- Oversaw capital expenditure processes, including requisition intake, financial reporting, and vendor agreement management.- Lead project management efforts by creating project plans, delegating tasks, and coordinating status update meetings.- Drove portfolio-wide initiatives with a focus on prioritizing and implementing phased plans aligned with company goals.- Handled key administrative tasks, including travel arrangements, office management, report preparation, and invoice processing.- Composed weekly company news updates and serve as a point of contact for procedural support across management teams.- Supported property transitions by collecting, preparing, and organizing necessary documentation and financial data. Show less - Supported the Chief Transformation Officer in implementing strategies to reduce $8 million in Operational spend and improve process efficiencies, while preparing presentations and financial reports for Board and Executive Committee meetings.- Managed administrative operations, including coding and tracking invoices, scheduling meetings, preparing check requests, and coordinating financial reports for the Property Management team.- Oversaw the production and distribution of monthly Hubble Reports for CAM, R&M, and NOI, while also maintaining up-to-date sales tracking and reporting for multiple regions.- Coordinated tenant and lease processes, including handling short-term leases, renewals, sponsorship deals, and ensuring accurate tenant data entry in SaleslForce.- Led project support efforts by tracking capital projects, managing vendor relations, and ensuring timely completion of project deliverables.- Provided essential administrative support for operational initiatives, including handling travel arrangements, updating directories, and managing email notifications for internal communications. Show less - As my role as the Operations Administrative Assistant evolved to the Senior level, I took on additional responsibilities that included processing requisitions and invoices for unmanned community lifestyle centers and entering short-term and sponsorship leases into SalesForce.- Managed all vendor contracts, including drafting, routing, and finalizing AIA documents for Capital Projects exceeding $100,000, ensuring smooth execution and compliance.- Coordinated closely with the Legal and Risk Management teams, handling internal COIs, submitting daily risk reports, and providing documentation for legal requests.- Supported Operations Directors by updating and maintaining emergency manuals and Mall Directories, ensuring accurate and up-to-date information.- Administered the security operations process by breaking down expenses, tracking FCC License information, and managing WPG Fleet details.- Educated new Security Directors on the use of incident reporting software (FACTrak) and ensured AEDs were logged and maintained with updated prescriptions.- Centralized contract execution processes by managing SharePoint for vendor agreements and coordinating service agreement approvals for smooth project progression. Show less - Managed all vendor contracts, including drafting, routing, and finalizing AIA documents for Capital Projects exceeding $100,000, ensuring smooth execution and compliance.- Coordinated closely with the Legal and Risk Management teams, handling internal COIs, submitting daily risk reports, and providing documentation for legal requests.- Oversaw the Rave Mobile Safety Account, filed critical alert messages, and managed accident/injury reports for timely communication with the Risk Manager.- Administered the security operations process by breaking down expenses, tracking FCC License information, and managing WPG Fleet details.- Educated new Security Directors on the use of incident reporting software (FACTrak) and ensured AEDs were logged and maintained with updated prescriptions.- Centralized contract execution processes by managing SharePoint for vendor agreements and coordinating service agreement approvals for smooth project progression. Show less As an intern at Washington Prime Group in the Property Management department, I focused on supporting the Security team by training new third-party Security Account Managers on our in-house incident reporting software, FACTrak. I also managed all fleet information for WPG and ensured that AEDs were regularly logged and their prescriptions renewed annually in collaboration with Kansas City First Aid. Upon transitioning to full-time employment, I led the integration of Rave Mobile Safety into WPG's operations for mass communication, becoming the subject matter expert for the system. Show less

  • Manager of Operations

    Mar 2024 - now

  • Project Manager

    Oct 2022 - Mar 2024

  • Project Coordinator, Property Management

    Oct 2021 - Oct 2022

  • Senior Operations Administrative Assistant

    Jul 2021 - Oct 2021

  • Operations Administrative Assistant

    Nov 2019 - Jul 2021

  • Intern - Property Management

    May 2019 - Nov 2019