Cliff Nyasing'a

Experience

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  KCB Bank Group

  Nov 2010 - Dec 2012

  Mortgage Advisor

  Carrying out credit appraisals for purchase and construction of residential, rental and commercial properties.Mortgage marketing to potential customers to increase banks’ lending books.Ensuring departmental / mortgage related returns are done as stipulated in the calendar of returns, and on due dates.Ensuring customer issues are handled promptly and in accordance with standard operating procedures. (S.O.P’s).Verification and vetting of relevant appraisal documents, in line with Know Your Customer (K Y C).In charge of organizing bus tour for client to visit properties in the market for sale. Show less

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  CfC Stanbic Bank Kenya

  Oct 2016 - now

  On boarding new relations and maintain the existing ones.Demonstrate Self Service Banking and help customers to register for relevant channelsManage “cost of sales” through the utilization of multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channelsIdentify Cross-selling opportunities of products and services as required to provide a solution.Listen to, empathize with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible by referring queries that cannot be resolved to the appropriate area and following up on referrals to ensure satisfactory resolution.Identify sales potential and quality sales opportunities and ensure appropriate follow-through of such leads. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.Ensure that all the required controls are in place to minimize the risks associated with processes performed in the service consulting area.Giving Projections on a weekly basis and achieving set targets Show less Prospecting for customer and retaining the existing ones.Deliver profitable growth for the business through running a profitable portfolio.Planning routes on how to meet customers and ensuring customer satisfaction is achievedEnsure during market visits we operate with set budgets.Taking care of Direct Sales Representatives who also target potential customers.Provide customers with financial advice and management of their accounts to enhance and improve their expenses.Build Relationships with both corporate and individual customers.Credit and Risk Management - Ensure that overdrawn, dormant accounts or loans in arrears are managed daily through constant negotiations with the affected customers in my portfolio. Identify and minimize operational risks. Show less

  • Business Development Officer/Personal Banker

    Jul 2014 - now

  • Customer Service Consultant

    Jan 2013 - now

  • Business Development Manager/Executive Banker

    Oct 2016 - Sept 2023
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  Comfleete Limited

  Apr 2022 - now

  Sales Finance Manager