Samantha Cussen

Experience

• 

  YMCAs of Cambridge & Kitchener-Waterloo

  Jul 2012 - Aug 2012

  Summer Camp Counsellor
• 

  RBC

  Jul 2014 - Aug 2014

  Specialized Service Agent

  Balanced and reconciled general ledgersInvestigated branch errors and contacted teams to provide guidance/training on corrections required

• 

  RBC

  May 2015 - Aug 2015

  Investigations Agent

  Investigated branch errors, contacted account managers, and adjusted client accounts for amounts up to $400,000Corrected chargeback compliance issues adjusting clients accounts for required deductionShowcased the ability to succeed in a high-pressure, fast-paced work environment

• 

  RBC

  May 2016 - Aug 2016

  Project Control Officer

  Created a user friendly template and process for Lean Six Sigma Yellow Belt submission to be distributed enterprise wide, demonstrating an innovative mindsetLed and enabled team building exercise at department offsite of 25 people highlighting the importance of project management

• 

  RBC

  May 2017 - Aug 2017

  Project Control Officer

  Conducted project management activities across 12 projectsIdentified opportunities for process improvements, prepared material for metric reporting to track program deliverables, and communicated changes, risks, and issues across the enterpriseWorked effectively with the team to execute deliverables and encourage an agile work environment, developed strong leadership qualities

• 

  St. Francis Xavier University

  Sept 2017 - Aug 2018

  Research Assistant

  Proofread, edited and researched primary and secondary sources on the topic of the Canadian ArcticExhibited analytical skills, attention to detail, and self discipline to support the research of the Irving Shipbuilding Chair in Canadian Arctic Marine Security PolicyConducted research in the United States Naval Archives in Washington, DC

• 

  Harper Grey LLP

  Sept 2018 - now

  Innovation and Change Management Business Law Identified and implemented improvements, in order to streamline improving efficiency and reducing errorsMaintaining calendars, organizing meetings and scheduling appointments for over 300 clients as well as most intake callsRequested clinical records, employment records and other required information; updating all lists of special damages; arrangements for service of pleadings and other documents

  • Project Specialist

    Mar 2024 - now

  • Project Coordinator

    Apr 2022 - Mar 2024

  • Legal Administrative Assistant

    Jul 2019 - Apr 2022

  • Administrative Clerk

    Sept 2018 - Jul 2019