Radheya S Brahme

Experience

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  National telecom of india pvt .ltd(NATELCO INFOTECH)

  Dec 2002 - Dec 2003

  Jr. Engg. Technical Supports - R&D

  • Providing real time technical support to the field engineers. • To interact with the GSM service provider like BSNL, MTNL, Reliance, Tata indicom IDEA, Airtel to resolve their queries about our product @ service center and in field. • Involved in strategy planning for sales and trading of Communication products of company. • Supervise and guide technician during testing procedure. • Involved in POC test for telecom Systems.

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  NITIRAJ ENGG.PVT.LTD

  Aug 2004 - Dec 2004

  Jr. Engg. Production

  working with NITIRAJ ENGG.PVT.LTD as an trainee production jr, engg. For PHOENIX at dhule branch working on table top micro scale weighing instrument for jwellery weighing purpose work is such as assembly troubleshooting on it

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  Taj Hotels Resorts and Palaces

  Jun 2005 - Jun 2008

  Network Administrator - Project and IT Helpdesk Operations

  Provide Network connectivity to User, Trouble shooting Network problem Installation of Antivirus Software's. Managing the portfolio, along with the Manager-Information Systems, of application systems software, hardware. . Customer facing / in room technologies {Wi-Fi Wireless-Fidelity Provide Wireless Internet facility} . Hardware . Office automation . Vendor Management for the Unit for IT related items . Systems & Data Security . Data Backup & Recovery . Improve and optimize the usage of Information Systems & technology. . Keep the GM and the unit abreast of the information technology initiatives and projects undertaken by the corporate systems & technology department . Administration of systems to maintain the committed System's Uptime . Preventative maintenance of all hardware & network audit at regular intervals. . Maintain complete hardware and software inventory installed at the property. . Ensure only licensed software is being used and governed by the Group policies . Ensure latest updates of anti virus at servers. . Strictly carry out the backup & recovery procedures as per the guidelines. . Maintain detail logs of issues, down times, escalations . Preparing Weekly & Monthly reports. . Provide Wireless Internet Facility to the guest. . To Maintain and Troubleshoot Routers, Switches & APs. . To look after the continuous network connectivity to user. . To maintain the inventory of all devices situated in all offices and send timely reports. . To make a deal with various vendors after getting the prerequisites quotes of required parts on behalf of company. . Design, Implementation and Documentation of Taj Residency, Nashik Internet Network. Show less

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  Microsense Private Limited

  Jun 2005 - Jun 2008

  Network Project Executive

  Provide Network connectivity to User, Trouble shooting Network problem Installation of Antivirus Software's. Managing the portfolio, along with the Manager-Information Systems, of application systems software, hardware. . Customer facing / in room technologies {Wi-Fi Wireless-Fidelity Provide Wireless Internet facility} . Hardware . Office automation . Vendor Management for the Unit for IT related items . Systems & Data Security . Data Backup & Recovery . Improve and optimize the usage of Information Systems & technology. . Keep the GM and the unit abreast of the information technology initiatives and projects undertaken by the corporate systems & technology department . Administration of systems to maintain the committed System's Uptime . Preventative maintenance of all hardware & network audit at regular intervals. . Maintain complete hardware and software inventory installed at the property. . Ensure only licensed software is being used and governed by the Group policies . Ensure latest updates of anti virus at servers. . Strictly carry out the backup & recovery procedures as per the guidelines. . Maintain detail logs of issues, down times, escalations . Preparing Weekly & Monthly reports. . Provide Wireless Internet Facility to the guest. . To Maintain and Troubleshoot Routers, Switches & APs. . To look after the continuous network connectivity to user. . To maintain the inventory of all devices situated in all offices and send timely reports. . To make a deal with various vendors after getting the prerequisites quotes of required parts on behalf of company. . Design, Implementation and Documentation of Taj Residency, Nashik Internet Network. Show less

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  Roots Corporation Limited

  Jan 2007 - Jun 2008

  Wireless Network Project Executive

  Keep the GM and the unit abreast of the information technology initiatives and projects undertaken by the corporate systems & technology department . Administration of systems to maintain the committed System's Uptime . Preventative maintenance of all hardware & network audit at regular intervals. . Maintain complete hardware and software inventory installed at the property. . Ensure only licensed software is being used and governed by the Group policies . Ensure latest updates of anti virus at servers. . Strictly carry out the backup & recovery procedures as per the guidelines. . Maintain detail logs of issues, down times, escalations . Preparing Weekly & Monthly reports. . Provide Wireless Internet Facility to the guest. . To Maintain and Troubleshoot Routers, Switches & APs. . To look after the continuous network connectivity to user. . To maintain the inventory of all devices situated in all offices and send timely reports. . To make a deal with various vendors after getting the prerequisites quotes of required parts on behalf of company.To Maintain and Troubleshoot Routers, Switches & APs. . To look after the continuous network connectivity to user. . To maintain the inventory of all devices situated in all offices and send timely reports. . To make a deal with various vendors Show less

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  Mahindra and Mahindra Limited [Automotive, Farm Equipment and Agri Business]

  Jul 2008 - Dec 2018

  •Delivering large-scale, complex programs with a focus on technology transformation; collaborating with leadership teams to evaluate technology challenges•Spearheading a team of 50+ members including career development, attrition management, skill upgradation and performance evaluation•Managing IT infrastructure & projects of various business Units of M&M Pune Zone & so on in sync with Sector IT & Corp. IT and FMS /SLA based operations and deployments including voice, network, servers, help desk management and budget planning for Pune Zone.•Leading the delivery, management & availability of IT infrastructure, communication & portals and reporting of key IT operations metrics.•Developing IT infra capabilities by implementing major technology changes and using Cloud Computing to improve overall efficiency & ensure minimal downtime•Coordinating with Sector and Corporate IT Operations Team to ensure that IT road map meets internal customer’s business requirements•Adhering to SLAs for internal customers; ensuring the implementation of customer and organization ISO 27001 – 2013 information security controls•Supervising Engine, Vehicle and Tractor Manufacturing Process based on IT enabling•Monitoring overall Capex & Opex for IT infrastructure and data center operation Project identified for same year.•Driving change management, BCP DR, asset management and so on•Managing IT vendors and service providers in the areas of IT infrastructure & info security implementation•Implementing the ITIL program to improve work practices and processes which included design & implementation of incident, problem & change management processes and business continuity & disaster recovery plans •Setting priorities for the design, maintenance, development, and evaluation of all infrastructure systems including Local Area Network (LAN), Wide Area Network (WAN), Internet, intranet, security, email, wireless implementations, Citrix, Lync, SharePoint, and .• IT Asset mgmt in SAP &Audit Show less • Delivering IT Infrastructure projects management & FMS and SLA based operations including data, Unified communication, Voice, Network, Servers, Helpdesk Management, and Capex and Opex Planning etc. for Mahindra and Mahindra Ltd. Igatpuri manufacturing Unit.•Spearheading a team of 15+ members including career development, attrition management, skill upgradation and performance evaluation.• ensure timely service delivery, management and availability of IT infrastructure operation, Communication and Portals.• Contineous improvwising on IT infra capabilities by implementing major technology changes, Cloud computing, thereby improving the overall efficiency within a tight time-frame & minimal downtime.• Design and implement monitoring controls, tracking and reporting and report key IT operations metrics.• Responsible for IT vendors and Service Providers management in the areas of IT infrastructure and info security implementation.• Working with Sector and Corporate IT operations team to ensure IT roadmap is met to satisfy internal customer’s business requirements.• Manage a team of resources Responsible for adhering to SLAs for internal customers.• Ensuring clear Goals and Objectives are set with team members and meticulously tracked and managed for their career development and organic growth.• Ensuring Customer and organization ISO 27001 update Version 2013 information security controls are implemented, monitored and controlled.• Responsible for demand fulfilment and effective attrition management.• Having Knowledge of Engine, Vehicle and Tractor Manufacturing Process based on IT enabling.• Overall Capex and Opex Management for IT Infrastructure and data center.• Ensuring for change management, BCP DR, Asset management, LMS upgrade of skills of Team members w.r.t technology upgrade.• IT Asset mgmt in SAP &Audit Show less • Established and scaled up IT infrastructure and operations from an 1800 Sq. Ft. area (in 2015) to the current set-up of total area of 1800 Sq. Ft. in offices at Igatpuri, and Nashik along with business growth in phases• Steered IT service delivery for 1500 plus users; achieved over 91% IT service satisfaction for offices and remote locations in Rudrapur Uttrakhand, India• Defined the deployment strategy & implementation plan of a major hardware, software upgrade and configuration change to the Cisco IP network supporting the Mahindra Vehicle Manufacturing Ltd. business• Managed the program budget worth INR 1.4 Crores, monitored expenditures and cost against delivery; maintained gross margin of individual accounts month-on-month at >11%• Identified training needs for the team and organised/conducted training programmes in Ms Office, SAP GRC and Overview, ISMS-ISO27001-2013 and Behavioural as Customer Centric Approach Show less Responsible for IT Infrastructure Operations management & FMS /SLA based operations including Voice, Network, Servers, Helpdesk Management, and Budget Planning etc. for Mahindra and Mahindra Ltd. Igatpuri.• Responsible for delivery, management and availability of IT infrastructure, Communication and Portals. • Building IT infra capabilities by implementing major technology changes, Cloud computing, thereby improving the overall efficiency within a tight time-frame & minimal downtime. • Design and implement monitoring controls, tracking and reporting and report key IT operations metrics.• Responsible for IT vendors and Service Providers management in the areas of IT infrastructure and info security implementation.• Working with Sector and Corporate IT operations team to ensure IT roadmap is met to satisfy internal customer’s business requirements.• Manage a team of resources Responsible for adhering to SLAs for internal customers.• Ensuring clear Goals and Objectives are set with team members and meticulously tracked and managed for their career development and organic growth.• Ensuring Customer and organization ISO 27001 – 2013 information security controls are implemented, monitored and controlled. • Responsible for demand fulfilment and effective attrition management.• Having Knowledge of Engine, Vehicle and Tractor Manufacturing Process based on IT enabling.• Overall Capex and Opex Management for IT Infrastructure and data center. 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  • Manager IT Infrastructure Delivery

    Jul 2008 - Dec 2018

  • Manager - MAHINDRA IT Delivery - Employee Digital Experience - PUNE ZONE

    Oct 2016 - Oct 2018

  • Manager AFS - IT Delivery - Infra, Communication & Portals

    Aug 2015 - Nov 2016

  • Deputy Manager IT

    Aug 2012 - Aug 2015

  • Assistant Manager - IT

    Jul 2008 - Jul 2012
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  Premium Transmission Private Limited

  Oct 2018 - Mar 2020

  Manager IT ( Corporate ) Infrastructure Project and Service Delivery