Angelo Felice

Experience

• 

  US Army

  Jan 2017 - Apr 2022

  • Section Leader

    Dec 2019 - Apr 2022

  • Team Leader

    Jan 2017 - Dec 2019
• 

  Michigan Army National Guard

  Apr 2022 - Sept 2023

  Squad Leader
• 

  BS&A Software

  Jan 2024 - now

  Implementation Specialist

  - Define and analyze client business needs, aligning them with project objectives.- Configure and customize ERP systems according to client operational methods and BS&A’s recommended practices.- Identify and document business/technical prerequisites for software design/development, forms, reports, interfaces, processes, configuration, and other alterations.- Develop user documentation and guidance materials for customers.- Conduct remote and in-person software training for end-users, often managing multiple customers simultaneously.- Provide exceptional customer support and address client concerns throughout the implementation process.- Collaborate with cross-functional team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists.- Serve as the liaison for clients, ensuring a smooth handover of customer accounts to the Customer Support team. Show less