Siddharth Sharma

Experience

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  NEXUS PRODUCTIONS & MANAGEMENT PRIVATE LIMITED

  Nov 2017 - Sept 2020

  Client Consultant

  • Act as sales, leasing, and finance consultant focusing on maximizingprofitability and increasing customer satisfaction resulting in 95% ofsales closing, while maintaining 98% positive overall customerfeedback• Completion of vehicle part sales transactions from start to finishacquiring customers, completing licensing, and desking 99% of myown deals – all with little to no managerial supervision needed• Designed and implemented my own client referral program whichleveraged my client relationships to increase referral base andoverall sales• Coordination with the service and parts departments to ensureproducts are prepared and in excellent condition in advance of alldeliveries• Ensure all customers are familiar with the service and partsdepartment during delivery to increase customer lifetimeprofitability for the dealership• Collaboration with F&I ensure the accuracy of all my bills of sales,as well as those of my colleagues• Served as a motivational leader by training sales staff, mentoringjunior sales advisors• Work with management to help define and improve day-to-day salesprocesses• Participate and take an active role in all weekly and monthly salesmeetings• Established lasting relationships resulting in high client loyalty,repeat business and referrals. Show less

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  FIS

  Feb 2021 - Apr 2022

  Customer Service Associate II

  .Excellent knowledge of Customer Service, Exposure to US and UK culture.  Provides customer support by instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.  Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.  When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.  Updates customer information and ensures accurate entry of contact information.  Provide guidance or mentoring to less experienced Customer Service Associates - Consumer.  Other related duties assigned as needed Show less

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  Meesho

  Apr 2022 - now

  Senior Support Executive