Kiran Mandyam

Technical Support Engineer

2000 followers

Bengaluru, Karnataka, India

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Timeline
Skills
Business analysis
Vendor management
Project management
Team management
Pmp
Pmo
Business process improvement
Management
Project portfolio management
Project delivery
Requirements analysis
Change management
Service delivery
Global delivery
Program management
It service management
Stakeholder management
Outsourcing
Process improvement
Re engineering
Project management office
Scrum
Design thinking
Transition management
Business transformation
Digital transformation
Finance transformation
About me
A strategic, commercial mindset and result focussed individual with consistent success in starting, building, growing, improving and implementing high value business critical projects for the organisation. Experienced planner, leader and specialist in converting the troubled projects into successful outcomes.Experienced in execution of large scale and complex business transformation
Education
- St Josephs College Arts Science
  1994 - 1996
  Pre-university PCME
  Physics Chemistry Mathematics Electronics
- RV College Of Engineering
  1996 - 2000
  BE Mechanical
  Activities and Societies: Leading the RVCE cricket team, Represented the Karnataka state and Bangalore University cricket team Completed Bachelors of Engineering from RV College of engineering
- St. Joseph's High School
  -
  SSLC
Experience
- Parsec Technologies
  Dec 2000 - Aug 2001
  Technical Support Engineer
  Installation, Implementation & Customization of Server based Voice Messaging application software, IVR’s, Call Centers.
- Dell Technologies
  Sept 2001 - Jun 2002
  Technical Support Specialist
  • Help the technical analyst effectively troubleshoot the problem using the FMEA approach.• Provide Technical support on Dell products, Operating systems, Networking & hardware.
- Hewlett Packard Enterprise
  Aug 2002 - Jul 2006
  Operations Team Manager
  Managed Transition of work from US and UK as a Transition expertManaged large operations team offshore and responsible for the delivery of services
- ANZ
  Jul 2006 - now
  Program management lead for Finance TransformationCreated the Automation & Digital Strategy for Group FinanceLeading the Finance transformation in the hub location that involves change of Finance operating model, offshoring and building efficiencies into the finance processAlso responsible to Head the Business Enablement for Finance Delivery which includes leading a pool of Project managers to deliver large programs, Manage Operational Risk and change Management.Manage Identity &Access Management for whole of Group Finance Show less
  - SVP: Program Manager - Risk & Regulatory Compliance
    Mar 2020 - now
  - VP: Chapter Lead - Business Management & Change
    Aug 2019 - Mar 2020
  - VP: Manager Projects & Governance
    Sept 2014 - Aug 2019
  - VP: Snr Project Manager
    Sept 2009 - Sept 2014
  - Project Manager
    Jul 2006 - Sept 2009
- ANZ
  -
  SVP: Program Manager - Risk & Regulatory Compliance
Licenses & Certifications
- Scrum Master Certified (SMC)
  Scrum Alliance
- SAFe Agilist Certification Certification
  Scaled Agile, Inc.
  Nov 2019
  View certificate
- Certified Scrum Product Owner (CSPO)
  Scrum Alliance
  View certificate
- Project Management Professional (PMP)
  PMI