Ambrose Onsare

Experience

• 

  Rural Electrification Authority

  Jul 2021 - Oct 2021

  Technical Support Specialist

  1. Installations of hardware and software on the Microsoft platform2. Administration of Active Directory (Windows Server 2012 R2) and MicrosoftExchange (2013) for user accounts and emails.3. Providing user support to staff in the organization both locally and remotely.4. Repairing/Upgrading PC hardware, software, scanners and printers.5. Assist in the implementation and support of IT systems and network installations.6. Ensure that all information systems and networks operate seamlessly7. Coordinating IT infrastructure in all regional offices. Show less

• 

  Presidential Digital Talent Programme

  Dec 2022 - Nov 2023

  Technical Support Technician

  I was subcontracted to work at Kenya Revenue Authority Nakuru.

• 

  KRA(KENYA REVENUE AUTHORITY)

  Dec 2022 - Nov 2023

  Technical Support Technician

  • Network configuration and peripherals troubleshooting. • Huawei and Citrix Virtual Desktop Interface thin clients installation and configuration. • Hardware repair - PC, Laptops, Cisco Switches and routers ensuring reliability and device lifespan longevity.• NavGis Monitoring for network outage which ensures a 99% network uptime.• Providing support, including procedural documentation and relevant reports for review• Desktop support for local and regional users.

• 

  Total Solutions Ltd

  Feb 2024 - now

  Technical Support Engineer

  • Lead the installation and configuration of VEEAM backup solutions, enhancing our clients' business continuity capabilities.• Manage Hyper-V environments and HPE ProLiant servers, focusing on performance optimization, server upgrades, and high system availability.• Maintain strict adherence to Service Level Agreements, providing reliable and efficient technical support, and proactive system maintenance.• Regularly upgrade and secure Microsoft Windows Servers to the latest versions, ensuring advanced system features and improved security measures are in place.• Foster strong client relationships through effective communication, technical training, and regular performance review meetings to continually refine our service delivery.• Support clients with their Microsoft 365 issues, automate processes using Sharepoint and Power Automate. Show less