Michael Scott

Experience

• 

  Glendale Fire Deparment

  Apr 2012 - Aug 2013

  Fire Cadet

  -Internship designed to gain knowledge and skill in Fire Service-Perform EMS skills during emergency skills

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  Worldwide Express

  Oct 2012 - Nov 2018

  Senior Freight Account Manager/Freight Operations

  Managed and trained 4 local Freight Account Managers -Facilitated daily team cadence calls, best practice meetings and conducted 1:1 reviews Managed book of business to maximize retention and reduce customer attrition -Achieved 121% personal margin booked over target in Q1 2018, 160% Q2 2018 -Developing long-term relationships, as well as building value by consulting with customers on their supply chain needs. -Executed continuous problem solving in order meet the ever-changing customer requests -Ran in person Sales/Account review meetings with potential and current customers -Collaborated with local sales team to ensure all customers' needs were addressedCreated and taught “Selling Freight Accounts” course for new Account ExecutivesWrote and implemented new Freight Compensation Structure (2016)Developed new Freight Account Manager training process (2015)Impacted office to grow 133% in cumulative freight margin 2013 and 141% in 2014 Show less

• 

  Unishippers

  Dec 2018 - Jan 2020

  Senior Inside Account Manager
• 

  Worldwide Express

  Jan 2020 - now

  Responsibilities of the position: - Manage revenue and margin by understanding customer base.- Manage customers and prospects through CRM database.- Capitalize on customer growth/retention with UPS/LTL & FTL accounts.- Identify additional opportunities inside current customers. - Increase revenue by uncovering new business opportunities through referrals, winbacks, etc. Key Aspects of the position: - Interact closely with the sales team to identify needs within current book of business.- Work closely with customer support and Freight Account Management to enhance sales and retention.- Creating value and identifying opportunities to help secure business for current customers. - Build relationships and have the ability to develop trust and loyalty with our growing customer base and have a sense of attachment and ownership over the success of those clients. Show less

  • WWEX Solutions Manager

    Jul 2023 - now

  • Major Account Manager

    Jun 2021 - Jul 2023

  • Senior Account Manager

    Jan 2020 - Jun 2021