Matthew Waite

Experience

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  IBM

  Dec 1995 - Jul 2000

  Equipment Technician
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  Oxford Instruments

  Jan 2000 - Jan 2007

  Field Service Engineer

  Held a key role in driving new equipment installations, retrofits, and upgrades to existing customer systems, optimizing operations through in-depth product knowledge, innovative solutions development, best practices, and comprehensive customer support.Notable Achievements: • Maintained industry expertise through research and professional development opportunities to maximize personal efficiencies and contributions.• Helmed continuous-improvement activities to optimize productivity and drive yield enhancements.• Worked closely with cross-functional teams to identify and resolve maintenance issues prior to escalation, improving reliability and minimizing downtime for fast-paced and dynamic operational environments. Show less

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  Oxford Instruments

  Oct 2007 - Aug 2018

  Customer Support Manager, Plasma Technology

  Directed a diverse team of 10 to 12 top-performing Field Service Engineers throughout the United States, Canada, and South America. Additionally, collaborated with contractors, vendors, and customers to design lab and cleanroom space, aligning engineering practices, business acumen, and operations experience to proactively identify and resolve customer challenges for short- and long-term system success.Notable Achievements: • Conceptualized, developed, and implemented innovative strategies to optimize customer support while driving continuous process improvements, including hand-off calls with the UK factory to review issues picked up in the test area, engineering specials, and general information on equipment installations.• Assessed business KPIs, analyzing operations and performance to identify opportunities for streamlining and improvements, developing and implementing best practices to capture the competitive edge and drive business growth.• Project managed equipment installations, retrofits, and upgrades in keeping with industry best practices and stakeholder expectations.• Oversaw highly technical and complex operations supporting an installation base of 300+ plasma tech and deposition systems.• Reduced travel costs by 20% while saving an average of one on-site day across 50% of customer calls by implementing remote diagnostics abilities.• Captured improvement processes for install times that resulted in a reduction on average of two days per system.• Managed spares and inventory and kept inventory costs low by identifying low usage parts and stock strategic spares. Partnered with OEM vendors to keep consignment stock on hand for on time delivery. Show less

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  OXFORD INSTRUMENTS PLASMA TECHNOLOGY LIMITED

  Sept 2018 - Nov 2019

  Service and Support Sales Manager

  Leads and manages a specialized operation supporting customers with aftermarket warranty products, including upgrades, service contracts, and spares packages. Leverages extensive equipment expertise, business development, and sales skills to establish an industry presence and drive growth within a highly competitive industry. Engages in territory research to identify potential new business opportunities and provide clients with tailored solutions. Adept at establishing and nurturing critical relationships to support brand awareness and revenue growth.Notable Achievements: ● Beta tested and drove the adoption of the new CRM for qualifying leads and accurate forecasting in the region/North America● Consistently meets and exceeds leadership-established targets, driving growth through a comprehensive approach that includes industry knowledge, product knowledge, solutions development while providing hands-on customer support.● Delivered 152% to Support Sales target in FY2018, growing portfolio revenues to $3.5M+.● Recognized for increasing bottom-line results with multiple promotions of increased accountabilities and opportunities throughout tenure, delivering sales and revenue growth for a UK-based organization operating from the San Francisco Bay area while successfully supporting management teams. Show less

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  Pfeiffer Vacuum, Inc.

  Nov 2019 - Mar 2022

  Key Account Manager
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  Comet Plasma Control Technologies

  Mar 2022 - now

  Key Account Manager