Paul Akpami

Experience

• 

  Quanteq Technology Services, Ltd

  Oct 2015 - Jan 2016

  Intern

  Hardware troubleshootingCreating database using Ms Access Producing charts/graphs using Ms Word Maintaining security using cyberoam

• 

  Pi-Advisory

  Oct 2016 - Apr 2017

  Team Associate

  Managed in the implementation and process flow of projects.

• 

  QUA-TECH CONSULTANCY FIRM

  Nov 2016 - Jan 2021

  Deal with the creation and innovation of technology through System Integration, database management, Web design and development, mobile app design and development, network and I.T Security and many more.

  • Technical Manager

    Nov 2016 - Jan 2021

  • Web Developer

    May 2017 - Sept 2019

  • Network Engineer

    Nov 2016 - Sept 2019
• 

  Tek Experts

  Sept 2019 - Jan 2021

  Azure Technical Support Engineer

  ESSENTIAL DUTIES AND RESPONSIBILITIESCase Resolution • Research, respond to and accurately resolve cases of moderate complexity, in a timely manner and in accordance with the First Responders Team standards • Function as primary customer contact for all assigned support cases, meeting contractual and internal goals for initial response and subsequent customer communication • Provide expert solutions to customer problems to ensure customer satisfaction • Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores • Proactively take ownership and responsibility for support cases where and when required • Collaborate with Internal Engineers on more complex issues • Contribute to the development of internal tools that can be used during triage and issue restorations • Escalate customer issues to the Support Manager as appropriate • Participate in team projects that enhance the quality or efficiency of support • Participate in after-hours and on-call support as needed Show less

• 

  Prime Venture Telecom Group AG

  Aug 2021 - Aug 2022

  Cloud Operations Engineer
• 

  TestRail

  Dec 2021 - Oct 2023

  Cloud Support Engineer
• 

  Focus Group (UK)

  Feb 2022 - May 2022

  IT Support Specialist

  Experience using Freshservice, Datto RMM or IT GlueExperience in backup solutions including Acronis & VeeamExperience with Cisco Meraki, Unifi Wireless or HPE Aruba Networking.Experience with Azure, InTune and Sharepoint.

• 

  Cristian Tatsinkonde

  Mar 2022 - May 2022

  Microsoft GPO Expert

  Microsoft security compliance

• 

  Convert.com

  Aug 2023 - now

  SAAS Technical Engineer