Jessica McGraw, CCIA

Experience

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  Best Buy

  Oct 2004 - Nov 2011

  Product Process Manager

  Assistant store manager who oversaw 100-150 store employees, specifically responsible for the business and financial outcomes resulting from the Inventory, Merchandising, Asset Protection, and Home Delivery departments.Conducted sales floor leadership throughout business hours; helped to set, achieve and exceed sales goals reviewed on a daily, monthly, and quarterly basis.Maintained overall look and feel of store, including facility maintenance.Provided offensive strategy surrounding shrink, including both physical asset protection and accurate systems tracking.Inspired employees to pro-actively protect store assets.Maintained a safe working and shopping environment.Conducted annual store physical inventory assessments.Hired employees, coached/trained performance, conducted performance management reviews andemployee terminations.In collaboration with other store leadership, built and sustained a culture where employees clearlyunderstood what was expected to deliver business results.Assisted law enforcement departments in Linn County and Johnson County in criminal investigations, including providing evidence and testifying before the grand jury. Show less

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  Walmart

  Nov 2011 - Aug 2022

  Market Asset Protection Manager

  Supported 18 Walmart supercenter stores across western Iowa. • Led, organized, and collected data for multi-state retail crime investigations utilizing and interpreting information in order to make predictions and secure prosecutions • Worked closely with local, state, and federal law enforcement agencies on investigations pertaining to various crimes including theft, assault, drug manufacturing, robbery, trafficking, embezzlement, fraud, organized retail crime/fencing, etc. • Testified during court proceedings and provided evidence to state prosecution teams • Monitored compliance with company policies and procedures as they pertain to assets, food, health safety, and regulatory compliance as well as local, state, and federal laws • Conducted internal and external investigations, including the detention of shoplifters • Conducted investigative interviews with internal employee and external customer theft suspects, collected written statements, terminated employment and worked with local law enforcement on prosecutions when necessary • Analyzed security measures within a facility or facilities to determine effectiveness and needs • Monitored compliance with safety and security policies, codes, and standards, and shared corrective actions to address exceptions to safety protocols • Conducted shelter-in-place/active shooter trainings for Western Iowa and NE Nebraska facilities Show less

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  Kohl's Professional Football Camps

  Aug 2017 - now

  Social Media Strategist
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  Urbandale Police Department

  Apr 2019 - Jul 2021

  Specialist
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  Iowa Department of Natural Resources

  Jul 2021 - Jul 2022

  Criminal Intelligence Analyst
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  Lighthouse Intelligence

  Jul 2022 - Feb 2025

  Public Safety & Security Director

  • Led efforts to enhance officer safety through the development and implementation of data collection and sharing technologies for law enforcement agencies.• Collaborated with federal agencies and private security companies to ensure rapid and efficient data dissemination for crime detection and prevention.• Successfully expanded the reach of Lighthouse Intelligence technology to hundreds of cities, increasing trust and adoption among law enforcement and businesses.

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  State of Iowa - Executive Branch

  Feb 2025 - now

  Senior Financial Exploitation Investigator

  • Investigates allegations of financial exploitation of senior investors by analyzing financial documents and conducting interviews.• Builds relationships with governmental agencies and developed training materials for financial exploitation training.• Applied applicable laws and rules to make sound recommendations for action, if necessary.