
Frank Chan, MBA, PMP

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About me
Enterprise Program Manager leading change to adapt and thrive in the dynamic utility industry.
Education

University of Michigan
2001 - 2003MBA Entrepreneurship, Strategy/Marketing, Operations
Rensselaer Polytechnic Institute
1991 - 1995BS Materials Engineering
Experience

GKN Hoeganaes
Jan 1996 - Aug 2001Responsible for sales engineering and marketing of iron and steel powder products in California, Midwest and Northeast.Developed & executed the marketing strategy within an evolving metallurgical industryImproved customer relationships, established leadership at industry associations Researched client needs & industry trends; marketed new innovative productsLed internal multi-functional teams during new product introduction to achieve rapid time to market metrics and increased sales growth rateEducated clients on the integration of new products with internal capabilities to develop new business and optimize plant operations. Show less
Senior Sales Engineer
Sept 1998 - Aug 2001Research & Development Engineer
Jan 1996 - Aug 1998

BASF
Jan 2002 - Apr 2002Strategic Marketing ConsultantDeveloped a strategic marketing plan for a newly developed coatingAnalyzed the industry and proposed strategic segmentation, targeting, positioning, and marketing mix (product, price, promotion and place)

Pall Corporation
Apr 2002 - Sept 2002Operations ConsultantInitiated the implementation of lean manufacturing within a 40-employee filter media plant subsidiary that had been heretofore resistant to change.Led a diverse and multidisciplinary team to develop methods to reduce inventory costs by 60%, reduce lead-times by 60%, increase capacity by 40%, sustain culture change and plans to grow profitability in the future.

General Motors
Jun 2003 - Apr 2005Supported the production of the engine, frame and brake deck lines of the full-size SUV unionized assembly plant.Communicated and facilitated changes required by ergonomics, part changes, over-cycle jobs, model year changes.Implemented lean manufacturing techniques, continuous improvement, cost reduction projects, developed 5% productivity improvement plans, line work rebalance, plant layout, coordinating maintenance work with production to reduce non-value-added, defects, ergonomic issues and increase throughput. Show less
Production Supervisor in Manufacturing Leadership Program
Aug 2004 - Apr 2005Industrial Engineer in Manufacturing Leadership Program
Jun 2003 - Aug 2004

Rosette Steel
Oct 2005 - Oct 2006Design and Manufacturing ManagerManaged the manufacturing of light gauge steel framing structures. Developed a culture which values safety, quality, continuous improvement, productivity, respect, integrity, work ethic and lean manufacturing principles.Created bids and estimates of bill of materials for potential projects.Developed, analyzed and maintained operational performance, quality system, budgets and cost control measures.Oversaw, planned and scheduled production, purchasing, shipping, maintenance.Trouble-shot mechanical, electrical, controls and software problems with multi-million dollar equipment.Designed, drafted and created residential, commercial and industrial structures to generate efficient production, handling and shipping of products.Ensured compliance with all regulatory agencies (ICC-ES, OSHA) by monitoring management of operations and programs, and initiating changes where required. Show less

High Tech Development Corp
Oct 2006 - Jun 2009Project Manager/ConsultantDeveloped & executed the HTDC State agency marketing strategy to grow, and strengthen Hawaiian businesses through training and business consulting servicesConducted market research, training, workshops, and business assessments; developed marketing, and operational plans for low tech and high tech Hawaiian businessesCollaborated with non-profits, State and Federal agencies to increase community outreach, integrate services and improve value to small to medium sized businesses

Kuehnle AgroSystems
Jan 2009 - Feb 2012Head of Operations, Engineering, Financial Analyst, Strategic PlanningRaised nearly $5M in government contracts (Dept. of Energy, Office of Naval Research, DARPA, USDA and DoD) and private capital for algae research & commercialization; presented at seminars, board of directors & venture capital meetingsDeveloped marketing and operational strategic plans, commercialization strategies, advanced financial models, risk assessment and scenario analysisConducted market research and industry analysisManaged pricing, stakeholders, planning, engineering, operation, sub-contractors for: • Chevron Hawaii Refinery Algae Biomass facility to capture industrial CO2 and re-use treated wastewater for production of high value algae • Oceanic Institute pilot plant to cultivate algae for biofuel, feed & seed stockLed teams to solve problems & improve processes – increased capacity more than 10x & decreased unit operating costs more than 10x; trained & coached staff in business Show less

Hawaiian Electric Company
Nov 2012 - nowProgram Management of the One Company Initiative focused on improving and aligning practices, policies & objectives across the islands to increase customer value & company efficiencies. Leading the cross-functional and culturally diverse team to develop a structured approach to adopting best practices and optimization of roles, responsibilities and organization structure.Program Management of the Hawaiian Electric Smart Grid Implementation (Advanced Metering Infrastructure, Meter Data Management System, Outage Management System, Cyber-security, Customer Facing Solution, Enterprise Service Bus, Enterprise Data Warehouse, Conservation Voltage Reduction, Direct Load Control) across Oahu, Maui, Hawaii, Lanai & Molokai. Managed the planning and cost estimation of the $340M Smart Grid Foundation Project & over $700M over 20 years. Led a cross-functional team with NextEra Energy to create an integrated bottom-up 20-year multi-island financial model (including regulatory accounting and cost recovery considerations) for cost-benefit scenario analysis, optimization and basis for application filing to Public Utilities Commission and Consumer Advocate. Show less
Enterprise Program Manager
Nov 2014 - nowCapital Projects Program Manager
Nov 2012 - Nov 2014
Licenses & Certifications

Project Management Professional
11352
Change Management Practitioner
ProsciApr 2018- View certificate

Academy Accreditation - Databricks Lakehouse Fundamentals
DatabricksJun 2022
Honors & Awards
- Awarded to Frank Chan, MBA, PMPProject Manager of the Year Project Management Institute - Honolulu Chapter Dec 2014 Recognized for outstanding project and program management in power generation capital projects.
- Awarded to Frank Chan, MBA, PMPInnovation Award Environmental Protection Agency Sep 2012 Recognized for the innovative design to capture industrial carbon dioxide and re-use waste water to cultivate algae for biofuel, feed stack & seed stock.
Languages
- caCantonese
- enEnglish
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