Charles Lee

Experience

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  Leeway Convenience Store

  Jul 2006 - Aug 2010

  Customer Service Representative

  • Handled over $1000 in cash, debit, and credit transactions daily with accuracy and efficiency• Delivered excellent customer service skills by anticipating customer needs and concerns• Exhibited accountability through diligently following rules and protocols correctly• Checked for inventory, stocked shelves and maintained cleanliness throughout shift

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  Ontario Finance | Ontario Finances

  Jan 2012 - Apr 2012

  Accounting Trainee Co-op

  • Processed transfer payments using Oracle and Integrated Financial Information System• Collated past transactions for all documents processed in Office of the Provincial Controller Division for Archives of Ontario• Prepared monthly Invoices on Hold and Un-invoiced Receipts to various Ministries and sent out e-mails to their attention for action must be taken prior to the fiscal year end

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  Mandarin Restaurant Franchise Corporation

  Feb 2013 - May 2015

  Food and Beverage Server

  • Managed sanitation, safety, and alcohol beverage control policies to protect establishment and customers• Mentored and trained new hire servers to create best guest experience and follow restaurant compliance• Consistently recognized by management for strong work ethics and outstanding customer reviews• Cooperated with other team members to work towards common goal set by company

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  Swiss Chalet

  Oct 2014 - now

  Food and Beverage Server

  • Promoted daily food and beverage specials to guests in friendly and professional manner• Seized opportunities to upsell appetizers, drinks and desserts to complement guests’ meals• Maintained great customer service by ensuring satisfaction of every customer and resolving problems as they arose• Utilized POS system to ring in food and beverage orders, prepare guests’ checks and daily sales reports and processed payments in cash, credit or debit cards• Completed and kept up to date with all online learning and training Show less

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  RBC

  Nov 2020 - Jul 2023

  Client Advisor

  • Proactively engaged with clients in branch and delivered outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions<br>• Focused on education and demonstration, leveraging technology to deliver a memorable client experience, drive solutions and retain business<br>• Contributed to team results by listening and spotting opportunities to offer additional advice, introduced clients to the capability of RBC partners, or personally fulfilled client solutions<br>• Cultivated and maintained relationships with partners to work as one RBC team<br>• Proactively took ownership of resolving and preventing client banking problems<br>• Managed risks by adhering to compliance routines, processes and controls to protect client and shareholder interests while completing transactions Show less

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  Boston Pizza Restaurants, LP.

  Oct 2023 - now

  Food and Beverage Server