Rich Jamison

Experience

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  R.K. Black Inc.

  Jan 1996 - Jan 2006

  Connectivity Specialist

  As a Customer Service Technician I performed disassembly, troubleshooting, repair, and reassembly of various business equipment solutions. These solutions included copiers, facsimile, printers, scanners, and electronic document storage solutions. Performance of service duties delivered service to an average of 126 service sites weekly. These services required coordinating with customers, internal call-center personnel, and management in order to deliver state-wide service in a timely manner. Technician duties required knowledge and usage of various hand tools, and electronic troubleshooting devices such as voltmeters and software diagnostic tools. Every service call required proper and factual documentation to include accurate problem description, troubleshooting steps, and issue resolution. This level of service also required that I maintain and keep accurate count of approximately 120 car stock items for 15 product lines. Show less

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  Jamison Video Production

  Jun 2001 - now

  Owner

  Video Production of Events, Promotional Videos, DVD Authoring, Motion Graphics

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  Foundation HealthCare

  Jan 2006 - Jun 2008

  Media Production Specialist

  Primary areas of responsibility were to provide automation programming services to both internal and external customers for consumption of data services. These data services included regional digital signage service and help-desk metrics dashboard system. Regional digital signage services covered areas from Oklahoma City metro-area, San Antonio, Texas and Houston, Texas. Digital signage support included design and implementation, support, and maintenance of nearly 35 digital signage network sites. These sites required service and support to approximately 60 medical staff and hundreds of patients on a weekly basis. Specific technologies an job duties included Flash Interface/Content Development, Digital Signage Automation, Video Production, Web Video Content Creation. Show less

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  Technology Associates

  Aug 2008 - Sept 2010

  Sr. IT Support Specialist

  Primary roles and responsibilities included providing Level 2 desktop support to end users, supervisory support to level 1 computer administrators, and project management of application development prototypes. These responsibilities required multiple skill sets including software and hardware troubleshooting, understanding and application of industrial safety guidelines, awareness and implementation of security regulations, personnel and resource management, personnel training, establishment of technical publications and guides, and advanced understanding of programming and scripting languages. Show less

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  Leader Communications Inc. (LCI)

  Aug 2010 - now

  Primary function is to serve as the Office of Primary Responsibility (OPR) for multiple Maintenance systems. These systems provide services to more than 1,200 aircraft production customers. My position requires both written and verbal interaction with multiple job series to facilitate issue resolution in a timely manner. My OPR responsibilities include processing applications for system access, monitoring system operational status, and providing both written and verbal communication of issue/resolution status to customers, other system OPRs and management staff. My position also requires systems analysis, troubleshooting, documenting issue/resolution actions, and recommendation of alternate solutions. Show less

  • Data Analyst

    Nov 2012 - now

  • Software Sustainment Specialist

    Aug 2010 - Nov 2012