Emma Patier

Experience

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  Hôtel l'Hermitage La Baule

  May 2015 - Jun 2015

  Front Office Receptionist

  Missions : > Welcoming and departure of the guest> Visits and accompaniment in the rooms> Individual file preparation, verification and customer billing> Collaborating with the commercials for the organisation of seminarsSkills developed : > Relation with foreigners> Discretion> Attention to details> Rigor> Resistance to stress

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  Des Halles et des Gourmets

  May 2017 - Jun 2017

  Versatile Saleswoman

  Missions : > Sale and advice at the cheese division> Commercial animation (tastings)> Implementation, follow-up and supply of the grocery shelves> Participation to the organization of events and communication on Facebook.Skills developed : > Team work> Respect of the rules

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  The Peninsula Paris

  Jul 2018 - Dec 2018

  Assistant Revenue Manager and Reservation

  Missions : > Daily reporting, weekly and monthly analysis of the sales> Optimisation of the sales and maximization of the availability and revenue> Pricing and competitive offer's analysis> Reservation management and personalized follow-up of customers recordsSkills developed : > Attention to details> Resistance to stress> Respect of the rules> Sense of responsibilities

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  Des Halles et des Gourmets

  May 2019 - Sept 2019

  Grocery's Merchandising Team Management

  High-end grocery / about 20 employeesResponsible for reinventing the grocery's merchandising--> Result : +20% of turnoverMissions : > Documentation review> Sensitivity index and sales analysis> Store check> Measurement and elaboration of a plan> New implementation with the team of 4 people and follow-up of the results> Sourcing of the products.> Purchases, orders' reception and shelving> Sales and advisesSkills developed :> Customer focus> Organisation> Sense of responsabilities> Team work> Respect of the rules Show less

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  Castalie

  Jan 2020 - Jun 2020

  Marketing officer

  Start-up of 70 people with a strong growth and very engaged in sustainability. Missions :> Strategic Marketing : quarterly marketing & sales analysis and action plans, conception of the annual strategy> Operational Marketing : creation and follow-up of online and offline acquisition campaigns, trade shows organization> Customer Marketing : redesign of the customer's welcome kit in a more sustainable way, VAS client> Content Marketing : writing of the FAQ special Covid and writing of the emailing campaigns, creation of the monthly marketing report et post-mortem trade shows report, redesign of the commercial presentations> Digital Marketing : emailing campaigns, template of the first customer's newsletters, scraping of web pages, follow-up of social media and website KPI's> Hotels and annual satisfaction surveys : calls, analysis and presentation> Market studies and competitive intelligenceSkills developed :> Adaptation> Autonomy> Team work> Taking initiatives and proactivity Show less

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  Propulse Lab

  Jan 2021 - Apr 2021

  Business developer

  Created in 2018, Propulse-Lab incubates start-up with strong growth (1 million € turnover the first year) providing them all the digital Marketing tools.Missions : > Management and development of the order taking backend tool: optimization of the tool following customer feedback, bug resolution, implementation of 3D-Secure, A/B test follow-ups to ensure better conversion

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  Nature et Vin

  Apr 2021 - Jul 2022

  Product Manager

  Start up with strong growth offering organic wine boxes in France.Missions : > Strategic and operational support since the launch of the company with the CEO. > Worked in partnership with a Meilleur Ouvrier de France for the selection of wine and training in oenology.> Launch of 5 products: 4 organic wine boxes and their gift card + 1 online oenology training> Management and optimization of products and customer experience to increase sales, renewals and brand awareness> Creation and follow-up of digital marketing campaigns: free and paid acquisition, creative briefs, emailing campaigns, newsletters, emailing lists, copywriting, sales webpages, performance analysis and recommendations> Product management: inventory tracking, sales forecast, product improvement> Product strategy definition and coordination between the incubator and the company: project presentation, A/B tests, weekly follow-up, sharing of best practices and technical innovations> Project management of websites, blog, customer insights collection, competitive intelligence, partnerships, sponsorship, monthly webinars Show less

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  Options

  Mar 2023 - Mar 2024

  Project Manager

  Responsible for developing the Pop's Location business, Maison Options' 100% online brand, enabling you to order equipment for all types of events in just a few clicks at low prices.Missions :> Customer experience improvement : development of a new website based on actual painpoints, branding redesign> Internal process improvement : projects on invoicing, "loss and damages", litigation, packaging> Collaboration with operational teams to ensure projects smooth running and high customer satisfaction : +1 point on Google score> Definition with Pop's board of the strategic orientations of the brand in France and Europe> Business development and day-to-day management of sales activity: 121% turnover growth in 2023 Show less