Moira Charles

Experience

• 

  Home Nurse

  Nov 2015 - Jan 2017

  Patient Care Assistant

  • Provided high quality health care and companionship to geriatric, wheel chair and bed bound patients by delivery of compassionate medical care.• Implemented patient's individualized care plan to address the patient’s health and activities of daily living needs.• Adjusted the nutritional needs of diabetic and high blood pressure clients based on their dietary restrictions.• Measured and recorded client’s appearance and vital signs, reporting abnormal findings to the supervising nurse. Show less

• 

  Nordstrom

  Oct 2016 - Jan 2018

  Enthusiastic sales representative of designer handbags, designer sunglasses and jewelry products. Recognized as top 5 salespersons on multiple occasions throughout the fiscal year. Promoted to Sunglasses Specialist and trained new hires on standard sales roles. Exceeded daily sales volume on multiple occasions and exceeded the end of year target goal. Provided professional customer service and personal styling to customers in store and over the phone. Maintained stock inventory of all departments and updated product quantities in computer system.Fulfilled customer online orders and followed up to ensure successful delivery of items.Organization of incoming shipment to its appropriate department on the sales floor. Merchandised new stock items to display latest trends for the upcoming season.

  • Designer Sales Specialist

    Jan 2017 - Jan 2018

  • Retail Stock and Fulfillment Associate

    Oct 2016 - Jan 2017
• 

  Fusion Autism Center - a Division of BlueSprig

  May 2019 - Mar 2020

  Registered Behavior Technician and Center Brand Ambassador

  • Implemented one on one applied behavior analysis therapy for children on the autism spectrum ages two to twelve in a clinic setting.• Maintained positive relationships with the client’s family by way of open communication and explanation of client’s progress towards treatment plan goals.• Supervised behavior technicians during onboarding and training process under direct supervision of center manager and clinical director.• Assisted the clinical director with new client intake assessments by documenting observed behavioral data.• Regularly met with the clinical director to enhance professional development and evaluate the proficiency of RBT skills and data collection.• Collaborated with the interdisciplinary team about the client’s treatment plan and suggested behavioral interventions based on observed data. • Provided prospective families with tours of the center along with an explanation of the services provided. Show less

• 

  DOGWOOD AUTISM SERVICES, LLC

  Mar 2020 - Feb 2022

  Registered Behavior Technician

  • Implemented early intervention applied behavior analysis (ABA) therapy for children on the autism spectrum ages two to five in a clinic and home setting.• Meet with behavioral analyst for weekly supervision to discuss the client's progress towards treatment plan goals.• Intervened during client crisis with the individual’s behavioral intervention plan to deescalate maladaptive behaviors.• Demonstrated ABA techniques during caregiver coaching to generalize the client’s mastered targets to other settings.• Documented and signed client billing information and converted all insurance billable and non-billable appointments in a timely manner.• Created and completed necessary tasks on Central Reach for correspondence between Clinical Directors, BCBA’s and HR professionals for accurate insurance billing and RBT compliancy updates. • Engaged in community outreaching events such as Autism Speaks Walk to advertise the company’s services and locations to potential client families. Show less

• 

  Applied ABC

  May 2022 - Jul 2023

  • Manage a case load of 40-50 clients receiving ABA Therapy services from Registered Behavior Technicians (RBT), Behavioral Aides, and their supervising Behavioral Analyst (BCBA).• Maintain communication with families and providers via phone call, email and text message for case check ins and inputting notes into the client’s profile. • Correspond with the intake, authorizations, and staffing department for client case status updates. • Assist the staffing department in securing quality therapists by contacting candidates within the company’s database. • Email welcome letters, case details letters, and registering newly onboarded therapists for orientation.• Placement and removal of therapists from client’s cases based on performance or family request.• Mediate disagreements between therapists and Behavioral Analysts through problem solving interventions.• Schedule one on one zoom meetings with therapists to discuss job concerns and resolutions. • Send discharge documents, waivers, contracts, and agreements by using SharePoint, Microsoft, and Panda doc.• Assist in troubleshooting technical difficulties such as billing and data errors on the provider portal website and mobile app for providers needing additional support. Show less • Implemented home based Applied Behavior Analysis (ABA) therapy for children on the autism spectrum. • Demonstrated ABA techniques to caregivers and suggested BCBA approved behavior intervention techniques during session debriefing period. • Meet with behavioral analyst (BCBA) for weekly supervision to discuss the client’s progress towards treatment plan goals.• Contacted new clients and scheduling ABA services to accommodate the caregiver’s schedule and the client’s therapy needs. • Documented and signed necessary client documentation and converted all insurance billable appointments in a timely manner.• Maintained communication with case manager via telephone, email, and text communication regarding client case updates. Show less

  • Case Manager

    Sept 2022 - Jul 2023

  • Registered Behavior Technician

    May 2022 - Sept 2022
• 

  Alachua County Public Schools

  Feb 2024 - now

  Paraprofessional

  -Provide diligent support to educators and administrators school-wide with student orientated duties assigned by the principle.-Develop and implement supplementary learning activities to assist students in a small group setting alongside the teacher in the classroom.-Implement one on one academic support to students requiring assistance with their assignments in the classroom setting.-Intervene and redirect students engaging in problem behaviors in the classroom, cafeteria, and hallway settings while redirecting level 2+ behaviors to the Behavior Resource Teacher.-Monitor the student body in the cafeteria during lunch time and ensuring their safety. Show less