Puspavalli Marithamuthu

Experience

• 

  OMS Group of Companies

  Mar 2004 - May 2004

  1. In charge of foreign workers payrolls (Manual)2. Update of the foreign workers personal details3. In charge of foreign worker passport 4. In charge of workers permit and medical leaves *Have to attend incoming and outgoing calls*Receive customers to the sits*Updates of the telephone call registration book everyday*Take down staff attendants and leaves*File documents and arrange them according to the department*In charge of photocopies*Typing and collecting letters (pos)

  • HR Clerk

    Mar 2004 - May 2004

  • Front Desk Receptionist

    Mar 2004 - May 2004
• 

  Inov Fenc Sdn Bhd

  Mar 2005 - Mar 2007

  Accounts Clerk

  *Data Entry just as Invoices, Delivery Order, Credit & Debit Notes *Account Payable just as Issue Payment voucher, bank draft and cheques for suppliers*Account Receivable just as bank-in cheques and checking debtor listing*Journal entry*Bank Reconciliation*Supplier reconcilition*Handling fullest of accounts*Reporting accounts details to Manager, Director and Managing Director

• 

  OMS Group of Companies

  Apr 2007 - Jul 2010

  Secretary/Administrative Assistant

  *Filling an updating documents accordingly *Handling all staffs Personal Files*Handling all the company accounts and MD personal accounts*Taking minutes and report to the HR Manager and Managing Director

• 

  HSBC

  Sept 2010 - now

  RESPONSIBILITY: To provide International financial services solutions that support businesses ranging from large corporates, mid-market enterprise, International Subsidiaries to Business Banking clients in a variety of industry sectors all over the world, Leveraging the strength, scope and expertise of our global product network, Commercial banking is positioned as an essential partner to large corporate (LC), Mid-market enterprises (MME), International subsidiaries to Business Banking ((BB) clients seeking to maximize their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services. CMS Manager role is basically assist Relationship Managers (RM) with servicing activities relating to accounts and payments for customers, acting as a focal point to all customer request in related to payments. The role as CMS Manager will play a direct role in managing, identifying and meeting existing customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. Show less RESPONSIBILITIESManage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile, to the point where the client has an active cash account and channel access *Manage CMB client onboarding for New to bank & Existing to bank cases from initiation to the point the client cash account is open and HSBC Net channels access has been provided within defined SLAs. *Conduct ID&V Matrix to determine required documents and complete client KYC checks (for example RAMCI, CCRIS, DCHQES etc.) *Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC). Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating. *Conduct client screening and escalate any hit or arising issue to FCC. Investigate to confirm the hit cases are true match. *Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval *Conduct CDD Refresh and Periodic review including issuing letters to request for documents and following up with customers for completion or business decision to exit relationship. *Prevent fraud and escalate any unusual activities including raising UAR, collate relevant information, input data into UAR form as per the FIM and submit UAR as per BAU Show less RESPONSIBILITIESManage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile, to the point where the client has an active cash account and channel access *Manage CMB client onboarding cases from initiation to the point the client cash account is open and HSBC Net channels access has been provided within defined SLAs. *Conduct ID&V Matrix to determine required documents and complete client KYC checks (for example RAMCI, CCRIS, DCHQES etc.) *Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC). Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating. *Conduct client screening and escalate any hit or arising issue to FCC. Investigate to confirm the hit cases are true match. *Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval *Conduct CDD Refresh and Periodic review including issuing letters to request for documents and following up with customers for completion or business decision to exit relationship. *Prevent fraud and escalate any unusual activities including raising UAR, collate relevant information, input data into UAR form as per the FIM and submit UAR as per BAU Show less RESPONSIBILITIES:*Support projects on increasing awareness of Anti Money Laundering across the section*General Anti Money Laundering Policy*Monitoring changes in customers account and transaction on daily basis that suspect to SAR cases (Suspicious Activity Report)*To prepare detailed reports about the subject suspicion of criminal activity, summarize the findings in a clear and concise manner and support the report with evidences.*Part of the team Suspicious Activity Report, undertake various duties to fulfill the internal and external reporting requirements under the terms of Money Laundering Regulations and the proceeds of Crime Act for all HSBC Operations.*Carried out checks on transaction patterns under Retail Bank and Wealth Management and Commercial Banking covering Hong Kong regions to detect any suspicion of money laundering or terrorist financing activities.*Conducted enhanced due diligence investigations that is inline with the global standards procedure as to mitigate risks and combatting financial crime.*Understanding of AML and Sanction Policies, Anti-Bribery and Corruption policy and Screening, FCCRM and CDDs Show less CDS provides a single, global onboarding and account maintenance service that uses service company operating principles and a consistent service proposition to deliver high-quality client service, robust client diligence, and process excellence and standardization across each onboarding function from one integrated global team. We support more than 40 sites, from regional hubs in London, Paris, Dubai, New York, Mexico and Hong Kong, backed by 3 service centers in India and Malaysia. RESPONSIBILITIES:*Ensure Grid being created with Customer Due Diligence information*Clarification of request regards to the entity*Checking the volume Q and monitor the team *Mentoring the junior staff *Daily volume trackers, EOD, Daily Operation team volume tracker and EOD pending report*Updating day-to-day the team about new procedure cascadeEXPERIENCES:*Able to do Legal Entity Verification*to create a Grid for entity*have conference call with requester regards of entity raise in ERDS*handling tasks such as Escalated and clarification request for US, Chile, Argentina, Canada and Mexico*In charge for Argentina work basket and Canada requests*Monitoring SLA for Canada, Chile, Argentina, Taiwan and Mexico request*Being done variable roles as Inputter, Prepper, Approver and Mentoring*Lead variable project for Mexico, Chile, Argentina, Canada, 460 Grid creation project and 866 CBM Fund creation*Supported projects DART creation, ERDS vs ISD Reactivate & Deactivate, TRAW project, FATCA, EMIR and Global Standard*Volunteer for CDS-EM in Change week champion *Lead of Procedure Convergence Forum *PEC " People Engagement Committee " member Show less

  • CMB ASSOCIATE CLIENT SUPPORT MANAGER

    Aug 2020 - now

  • AVP CDD & ONBOARDING ANALYST

    Mar 2019 - Aug 2020

  • CDD & Onboarding Associate Officer Case Manager

    Jul 2016 - Mar 2019

  • Assistant Manager- Compliance FCC (FInancial Crime Compliance) & RC (Regulatory Compliance) at HSBC

    Mar 2016 - Jul 2016

  • Global Support Executive-Senior Approver of CDS EM

    Apr 2011 - Feb 2016

  • Customer Service Executive - EPS CS UK Dept

    Sept 2010 - Sept 2011