Zeeshan Iqubal

Zeeshan Iqubal

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  • Timeline

  • About me

    Assistant Manager- IT at Teleperformance | Operations & Team Management |IT Infrastructure Support

  • Education

    • D.A.V. Public School - India

      -
      Higher Secondary School
    • Dr. B.C. Roy Engineering College

      -
      Bachelor's degree
    • Haldia Institute of Technology

      -
      Postgraduate Degree
  • Experience

    • Wipro

      Jul 2018 - Sept 2022

      As a Domain Team Manager at Wipro Technologies, I oversaw various critical aspects of IT operations and provided effective solutions to enhance productivity and efficiency. I was responsible for maintaining the Office 365 license reconciliation process on a monthly basis and monitoring the Active Directory Replication status of Domain Controllers. Additionally, I implemented single sign-on Authentication method with Office 365, configured DirSync and ADFS for Active Directory Synchronization, and resolved issues within SLA limits. I analyzed incident and RCA reports daily and provided weekly updates to clients, while also supporting the team in issue resolution and escalating major concerns. I actively participated in technical direction and initiatives, monitored communication for each customer, and prepared reports and data for reviews. Furthermore, I identified areas for improvement, evaluated designs for IT departments, and reviewed service level and operation metrics for service delivery, continuously upgrading processes for optimal efficiency. Show less

      • Domain Team Manager

        Jan 2020 - Sept 2022
      • Technical Lead

        Feb 2019 - Jan 2020
      • Subject Matter Expert

        Jul 2018 - Jan 2019
    • Teleperformance

      Aug 2022 - now
      Assistant Manager- IT Operations
  • Licenses & Certifications

    • Identity and Access Administrator Associate

      Microsoft
    • Amazon Web Services Solutions Architect Associate

      Amazon
      Oct 2020
    • ITIL Service Operation

      AXELOS Global Best Practice
      Jan 2022