Zeeshan Iqubal

Experience

• 

  Wipro

  Jul 2018 - Sept 2022

  As a Domain Team Manager at Wipro Technologies, I oversaw various critical aspects of IT operations and provided effective solutions to enhance productivity and efficiency. I was responsible for maintaining the Office 365 license reconciliation process on a monthly basis and monitoring the Active Directory Replication status of Domain Controllers. Additionally, I implemented single sign-on Authentication method with Office 365, configured DirSync and ADFS for Active Directory Synchronization, and resolved issues within SLA limits. I analyzed incident and RCA reports daily and provided weekly updates to clients, while also supporting the team in issue resolution and escalating major concerns. I actively participated in technical direction and initiatives, monitored communication for each customer, and prepared reports and data for reviews. Furthermore, I identified areas for improvement, evaluated designs for IT departments, and reviewed service level and operation metrics for service delivery, continuously upgrading processes for optimal efficiency. Show less

  • Domain Team Manager

    Jan 2020 - Sept 2022

  • Technical Lead

    Feb 2019 - Jan 2020

  • Subject Matter Expert

    Jul 2018 - Jan 2019
• 

  Teleperformance

  Aug 2022 - now

  Assistant Manager- IT Operations