Tom Watson

Trainee ICT Technician

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Greater London, England, United Kingdom

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About me
Service Transition Manager at DSP
Education
- Bishop Ramsey, Ruislip
  -
- Bournemouth University
  2007 - 2011
  BSc Computing
Experience
- Bishop Ramsey CoE School
  Jan 2009 - Jan 2010
  Trainee ICT Technician
- Drayton Manor High School
  Jan 2011 - Jan 2011
  ICT Technician
- Drayton Manor High School
  Jul 2011 - Jan 2012
  ICT Technician
- Dsp Database Managed Services
  Sept 2011 - Nov 2018
  dsp provide managed and professional database services to a number of major UK and international businesses. Became manager of a team consisting of experienced and junior technical resources, including near shore (Sofia, Bulgaria) and office based staff, plus a group of service desk analysts and apprentices. Key achievements include:- Major incident management- Problem management- Change management- Team meetings- Customer relationships and reporting- Resourcing issues- Assisted in managing and coordinating an office move including network and hardware relocation- Hiring, training and mentorship of apprentices- Management of most levels of internal IT- Client take-ons- Regular client service reviews Show less
  - Service Delivery Manager
    May 2017 - Nov 2018
  - Service Desk Manager
    Jan 2014 - May 2017
  - Service Desk Analyst
    Sept 2011 - Jan 2014
- Trainline
  Dec 2018 - Feb 2020
  Key Accounts IT Service Manager
- DSP
  May 2020 - now
  Service Transition Manager
Licenses & Certifications
- ITIL Foundation
- Microsoft SQL Server 2008, Implementation and Maintenance
- Microsoft SQL Server Database Design and Optimization